Job ID
39864
Job Title
Helpdesk Focal Points
To work for
Aga Khan Foundation
Country
Syria
City
Tartous
Field of Work
R&D | Projects - Humanitarian/Disasters
Job Type
Project Based
Military service
Finished or Exempted (For male)
Minimum Education Level
Bachelor/ License Degree
Responsibilities
The Accountability/ Helpdesk focal point will extensively work on capacity building of staff at the cooperating partners (CPs) level, making sure that awareness and knowledge are expanded at different levels. The incumbent will report directly to the Project Coordinator.
ROLES AND RESPONSIBILITIES:
- Provide awareness raising and information sessions to community members accessing the CP establishment around key accountability issues such as safe reporting channels of suggestions, complaints, and other types of feedback.
- Handling the management of the helpdesk at the CP, providing information about available services, linking community members to needed assistance, supporting with crowd management and handling accountability-related disclosures (non-protection) at the CP level related to WFP/CP assistance.
- Contribute to fostering an environment where accountability principles are meaningfully mainstreamed into CP operations/ delivery of assistance.
- With the guidelines and support of WFP Protection, Gender & AAP unit, provide training to CP staff on beneficiary feedback mechanisms, accountability, and helpdesk management .
- Handle the disclosure of sensitive non – protection-related incidents by community members in a safe and confidential manner (i.e., breaches of code of conduct, diversion of aid, negative feedback related to assistance…etc) .
- Ensure weekly and monthly helpdesk reports are shared with the WFP FO .
ROLES AND RESPONSIBILITIES:
- Provide awareness raising and information sessions to community members accessing the CP establishment around key accountability issues such as safe reporting channels of suggestions, complaints, and other types of feedback.
- Handling the management of the helpdesk at the CP, providing information about available services, linking community members to needed assistance, supporting with crowd management and handling accountability-related disclosures (non-protection) at the CP level related to WFP/CP assistance.
- Contribute to fostering an environment where accountability principles are meaningfully mainstreamed into CP operations/ delivery of assistance.
- With the guidelines and support of WFP Protection, Gender & AAP unit, provide training to CP staff on beneficiary feedback mechanisms, accountability, and helpdesk management .
- Handle the disclosure of sensitive non – protection-related incidents by community members in a safe and confidential manner (i.e., breaches of code of conduct, diversion of aid, negative feedback related to assistance…etc) .
- Ensure weekly and monthly helpdesk reports are shared with the WFP FO .
Qualifications
- The applicant must have a university degree in a related field.
- One year of professional experience in relevant work.
- High level of accountability and trustfulness.
- Very good communication, problem-solving and teamwork skills.
- Good command of written and spoken English and proficiency in computer skills.
- Male applicant should have finished their military service, exempted, or postponed for one year at least.
- One year of professional experience in relevant work.
- High level of accountability and trustfulness.
- Very good communication, problem-solving and teamwork skills.
- Good command of written and spoken English and proficiency in computer skills.
- Male applicant should have finished their military service, exempted, or postponed for one year at least.
Specific Vacancy Requirements
Deadline for applications submission is Thursday July 11th 2024.
Salary and Benefits
According to the Aga Khan Foundation Salary Scale
Health and Life Insurance
Health and Life Insurance
About us
The Aga Khan Development Network (AKDN) is a group of development agencies with mandates that include the environment, health, education, architecture, culture, microfinance, rural development, disaster reduction, and the promotion of private-sector enterprise and the revitalization of historic cities. AKDN agencies conduct their programmes without regard to faith, origin or gender.
Safeguarding Commitments:
AKF is committed to maintaining the highest standard of ethical behaviour among its staff, representatives, and partners to make sure of do no harm of the beneficiaries and whom they deal with. In line with this commitment; the selected Trainer must adhere to the AKF Code of Conduct and the relevant Safeguarding policies
Safeguarding Commitments:
AKF is committed to maintaining the highest standard of ethical behaviour among its staff, representatives, and partners to make sure of do no harm of the beneficiaries and whom they deal with. In line with this commitment; the selected Trainer must adhere to the AKF Code of Conduct and the relevant Safeguarding policies
Required employees number
1
Posted On
Jul 04, 2024
Expiry Date
Aug 03, 2024
CV Language
English
