Job ID
40977
Job Title
Business Process Automation Specialist
To work for
Syriatel Mobile Telecom S.A.
Country
Syria
City
Damascus
Field of Work
IT Software/IT Security
Job Type
Full time
Military service
Not Specified
Minimum Education Level
Bachelor/ License Degree
Responsibilities
1. Review, check and comprehend business process models provided by business process analysis section to be transformed into executable models.
2. Design, implement and customize business process flows, forms, packages and reports.
3. Implement integrations between business process solutions and software applications.
4. Implement approved business process digital transformation change requests.
5. Review, categorize, initially diagnose, resolve or reassign and follow up incidents reported by users and as per the service catalog of Business Process Automation Section.
6. Log business process problem resolution to the knowledge database.
7. Report unresolved incidents/service requests to concerned parties.
8. Participate in business process reengineering and develop best solution.
9. Participate in developing disaster recovery plans in coordination with Business Continuity Section and Risk Management Section to maintain service availability of implemented business processes.
10. Monitor running business processes logs and performance to maintain business process availability and reliability.
11. Check Section & Individual objectives on regular basis and effectively participate in achieving them to ensure successful contribution to company's goals and corporate objectives.
12. Participate in conducting the OJT for new team members and promote a culture of knowledge transfer, cooperation and teamwork.
13. Contribute to the continuous improvement of Syriatel Quality Management System.
2. Design, implement and customize business process flows, forms, packages and reports.
3. Implement integrations between business process solutions and software applications.
4. Implement approved business process digital transformation change requests.
5. Review, categorize, initially diagnose, resolve or reassign and follow up incidents reported by users and as per the service catalog of Business Process Automation Section.
6. Log business process problem resolution to the knowledge database.
7. Report unresolved incidents/service requests to concerned parties.
8. Participate in business process reengineering and develop best solution.
9. Participate in developing disaster recovery plans in coordination with Business Continuity Section and Risk Management Section to maintain service availability of implemented business processes.
10. Monitor running business processes logs and performance to maintain business process availability and reliability.
11. Check Section & Individual objectives on regular basis and effectively participate in achieving them to ensure successful contribution to company's goals and corporate objectives.
12. Participate in conducting the OJT for new team members and promote a culture of knowledge transfer, cooperation and teamwork.
13. Contribute to the continuous improvement of Syriatel Quality Management System.
Qualifications
1. Education: Bachelor’s Degree in Computer Engineering / IT Engineering (Software/ Information Systems) is required.
2. Experience: 1 Year of software information technology experience is a plus.
3. Professional Certification: ITIL Foundation/ BPM / eTOM is a plus.
2. Experience: 1 Year of software information technology experience is a plus.
3. Professional Certification: ITIL Foundation/ BPM / eTOM is a plus.
Specific Vacancy Requirements
1. English Level:
1.1 Conversation: Fair
1.2 Writing: Good
1.3 Comprehension: Good
2. Microsoft Office:
2.1 Word: Fair
2.2 Excel: Good
3. Others:
3.1 Good knowledge of Software Design, Software Development Fundamentals, UML or any other modeling languages is required.
3.2 Good knowledge of: BPM, eTom core concept, ITIL core concept are required.
3.3 Knowledge of any programming language is required.
3.4 Knowledge of any Database System is required.
3.5 Knowledge of Web technologies is required.
3.6 Knowledge of Linux /UNIX/Windows Server Operating System is a plus.
1.1 Conversation: Fair
1.2 Writing: Good
1.3 Comprehension: Good
2. Microsoft Office:
2.1 Word: Fair
2.2 Excel: Good
3. Others:
3.1 Good knowledge of Software Design, Software Development Fundamentals, UML or any other modeling languages is required.
3.2 Good knowledge of: BPM, eTom core concept, ITIL core concept are required.
3.3 Knowledge of any programming language is required.
3.4 Knowledge of any Database System is required.
3.5 Knowledge of Web technologies is required.
3.6 Knowledge of Linux /UNIX/Windows Server Operating System is a plus.
Salary and Benefits
.
About us
Syriatel has been leading the Syrian mobile telecommunication market since 2000. The company has successfully established its reputation by focusing on customer satisfaction and social responsibility.
Required employees number
2
Posted On
Oct 08, 2024
Expiry Date
Nov 07, 2024
CV Language
English
