Job ID
40784
Job Title
Accountable and Inclusive Programming Manager (AIP)
To work for
IMC | International Medical Corps
Country
Syria
City
Damascus
Field of Work
Social Services - Humanitarian/Disasters
Job Type
Full time
Military service
Finished or Exempted (For male)
Minimum Education Level
Bachelor/ License Degree
Responsibilities
JOB SUMMARY
The Manager, Accountable and Inclusive Programming (AIP) is responsible for ensuring accountability mechanisms are in place at the country level, and that they are being implemented across all programs to fulfill IMC minimum accountability standards, especially with regard to community engagement (including information sharing, beneficiaries’ meaningful participation, and feedback and complaints handling).
MAIN TASKS AND RESPONSIBILITIES
1- Policies, Guidance, and Procedures:
- Serve as an expert source of information on and analysis of safe, accountable, and inclusive programming (SAIP) issues, particularly relating to safeguarding, accountability to affected populations, and protection mainstreaming.
- Develop strategies on SAIP related practices and standards, which are essential to mainstreaming protection and AAP within IMC programming (collaborating with safeguarding, program, technical, M/E, HR, and other departments as appropriate). This may include contextualization efforts to help country management and program teams better understand what risks communities face while accessing IMC programs in the country, and what "inclusivity" means in this context.
- Contribute to the creation of a positive image and overall credibility of the organization, notably through the application of the Code of Conduct and Ethics, Safeguarding Policy, humanitarian principles, and the 9 Core Humanitarian Standard (CHS) commitments.
- Ensure accountability processes are fully in line with IMC AAP commitments, including IASC CAAP, CHS, and the Sphere Humanitarian Charter.
- Support the Senior Management team for reporting on AAP and CHS commitments.
- Communicate recommendations to country offices and relevant management/key staff on ways to better support safeguarding, protection mainstreaming, and AAP.
- In collaboration with HQ, draft documents and briefing memos for IMC leadership on SAIP for policy inputs, responses to coordination bodies requests, internal briefing documents, and public communications materials.
- Help plan country level strategies and responses to SAIP issues, and assist with decisions that significantly affect IMC safeguarding, protection mainstreaming, and AAP related policies and guidance documents.
2- Safe, Accountable, and Inclusive Programming Initiatives:
- In coordination with program teams, assess vulnerabilities and community power structures to ensure strong and open relationships with key community stakeholders from a cross-section of the community, especially vulnerable and marginalized populations.
- Develop guidance to support country teams to establish/improve community-based communication plans to ensure systematic information sharing/communication with affected communities throughout the programming cycle, ensuring that affected populations can make informed decisions about the assistance they receive and be able to hold humanitarian actors to account from programmatic commitments, the expected behavior of humanitarian actors, and rights and entitlements inherent in humanitarian action.
- Develop information sharing/communications plans and tools for disseminating messages to crisis-affected communities in simple, easily understood terms, and accessible and preferred languages and formats.
- Work with program and technical teams to ensure SAIP messages are integrated into existing community-based information sharing processes (e.g., IEC campaigns, community heath promotions).
- Coordinate routine solicitation and collection of beneficiary feedback regarding IMC’s activities and stated commitments.
- Carry out regular checks as part of monitoring to ensure information shared with communities accessible, easily understood, and relevant,, and update as necessary.
- Support the development of SAIP information products, guidance notes, technical standards, and data analysis.
- Support programs and operations to adopt approaches to ensure protection mainstreaming.
- Work with Internal Audit and country level compliance teams to monitor systematic implementation and integration of SAIP practices and processes.
3- Project Design and Planning:
- Identify the budget and resources needed for SAIP activities, and ensure SAIP is resourced in all new proposals.
- Support the M/E team in ensuring that needs assessments and planning are inclusive of data collection from vulnerable and marginalized groups or appropriate key informants (women, children, older people, people living with disabilities, and other marginalized ethnic/social groups).
- Support country offices to conduct protection risk assessments for affected populations, ensuring that program teams properly identify risks and generate mitigating measures. Ensure that program teams maintain an updated Protection Mainstreaming Action Plan.
- Make context specific recommendations on ways to improve response strategy and programming to support and promote beneficiary safety, safeguarding, and AAP in responses.
- Act as the main reference point within the country for Protection Mainstreaming matters. Train staff involved in the design, implementation, and monitoring of projects on how to use the Protection Risk Assessment tool when needed.
- Identify the potential for and enhance Protection Mainstreaming efforts beyond Protection Risk Assessment within programs when possible.
- Support the completion of complementary AAP analysis/assessments, including, but not limited to: stakeholder analysis, communication needs assessment, periodic community consultations.
- Support the implementation of gender analyses and gender assessments.
4- Project Implementation:
- Ensure that AAP data is collected routinely throughout the project cycle (not just at project mid and endpoints, enabling corrective action).
- Ensure tools and systems are in place for learning and decision making on the needs of vulnerable groups, including disaggregation of all data, development of mainstreamed and specific indicators, specific research questions, and targeted recommendations in reports.
- Provide technical feedback on the SAIP aspects of country reports, technical proposal narratives and corresponding budgets, focusing on the quality, relevance, and effectiveness of programs as they relate to beneficiary safety and accountability.
5- Community Based Feedback and Response Mechanism:
- Develop and maintain local CBFRM, a systematic process to capture, monitor, resolve, and respond to feedback and complaints from crisis-affected communities.
- Collaborate with the M/E country lead on the implementation of methodologies to consult communities on their preferences based on the operational context.
- Design and oversee implementation of CBFRM channels with input from affected communities to ensure they are safe, include preferrable options, and are accessible to all (including women and men, boys and girls, older people, people living with disabilities, and other marginalized groups).
- Ensure feedback is received regularly from the field offices through various channels (feedback boxes, WhatsApp, email/phone hotline, help desks, etc.) and is entered promptly into the CBFRM database.
- Oversee the processing of all feedback/complaints and coordinate closely with program and senior management staff to ensure that beneficiary complaints and feedback are properly addressed.
- Conduct periodic compliance checks of CBFRM log and documents to ensure adherence to IMC procedures.
- Work with the Safeguarding and Management teams to develop Safeguarding specific language to be integrated into organizational communications with communities about safe, accountable, and inclusive programming, what to expect from the organization's staff, and IMC Safeguarding Policy.
6- Data Management Systems:
- Contribute to the development and testing of IMC central CBFRM database software to improve processes related to data organization, analysis, and reporting.
- Facilitate CBFRM database troubleshooting and user requests.
- Conduct routine quality checks of CBFRM database entries to ensure timely and accurate recording of community feedback and complaints, re-educating subordinates as needed.
- Ensure central CBFRM database is maintained, and data is analyzed for trends and disseminating findings.
- Design relevant database for tracking and documenting AAP activities (e.g., trainings community sensitization and consultations).
7- Capacity Development and Training:
- Deliver basic and intermediate level training to staff (handling of feedback and complaints, information sharing, use of tools and core concepts as they pertain to SAIP and the CHS).
- Plan, manage, and deliver required CBFRM training to IMC staff and volunteers.
- Review and revise AAP training strategy to ensure building capacity of relevant country staff and integration of AAP best practices.
8- Management and Leadership:
- Supervise the Officer AP and/or Assistant AP and provide on-the-job coaching, constructive feedback, and mentorship to build their capacity; set performance goals and professional development plans with staff and conduct performance appraisals.
- Create and sustain a work environment of mutual respect where team members strive to achieve excellence.
9- Perform other duties as assigned by the direct supervisor.
The Manager, Accountable and Inclusive Programming (AIP) is responsible for ensuring accountability mechanisms are in place at the country level, and that they are being implemented across all programs to fulfill IMC minimum accountability standards, especially with regard to community engagement (including information sharing, beneficiaries’ meaningful participation, and feedback and complaints handling).
MAIN TASKS AND RESPONSIBILITIES
1- Policies, Guidance, and Procedures:
- Serve as an expert source of information on and analysis of safe, accountable, and inclusive programming (SAIP) issues, particularly relating to safeguarding, accountability to affected populations, and protection mainstreaming.
- Develop strategies on SAIP related practices and standards, which are essential to mainstreaming protection and AAP within IMC programming (collaborating with safeguarding, program, technical, M/E, HR, and other departments as appropriate). This may include contextualization efforts to help country management and program teams better understand what risks communities face while accessing IMC programs in the country, and what "inclusivity" means in this context.
- Contribute to the creation of a positive image and overall credibility of the organization, notably through the application of the Code of Conduct and Ethics, Safeguarding Policy, humanitarian principles, and the 9 Core Humanitarian Standard (CHS) commitments.
- Ensure accountability processes are fully in line with IMC AAP commitments, including IASC CAAP, CHS, and the Sphere Humanitarian Charter.
- Support the Senior Management team for reporting on AAP and CHS commitments.
- Communicate recommendations to country offices and relevant management/key staff on ways to better support safeguarding, protection mainstreaming, and AAP.
- In collaboration with HQ, draft documents and briefing memos for IMC leadership on SAIP for policy inputs, responses to coordination bodies requests, internal briefing documents, and public communications materials.
- Help plan country level strategies and responses to SAIP issues, and assist with decisions that significantly affect IMC safeguarding, protection mainstreaming, and AAP related policies and guidance documents.
2- Safe, Accountable, and Inclusive Programming Initiatives:
- In coordination with program teams, assess vulnerabilities and community power structures to ensure strong and open relationships with key community stakeholders from a cross-section of the community, especially vulnerable and marginalized populations.
- Develop guidance to support country teams to establish/improve community-based communication plans to ensure systematic information sharing/communication with affected communities throughout the programming cycle, ensuring that affected populations can make informed decisions about the assistance they receive and be able to hold humanitarian actors to account from programmatic commitments, the expected behavior of humanitarian actors, and rights and entitlements inherent in humanitarian action.
- Develop information sharing/communications plans and tools for disseminating messages to crisis-affected communities in simple, easily understood terms, and accessible and preferred languages and formats.
- Work with program and technical teams to ensure SAIP messages are integrated into existing community-based information sharing processes (e.g., IEC campaigns, community heath promotions).
- Coordinate routine solicitation and collection of beneficiary feedback regarding IMC’s activities and stated commitments.
- Carry out regular checks as part of monitoring to ensure information shared with communities accessible, easily understood, and relevant,, and update as necessary.
- Support the development of SAIP information products, guidance notes, technical standards, and data analysis.
- Support programs and operations to adopt approaches to ensure protection mainstreaming.
- Work with Internal Audit and country level compliance teams to monitor systematic implementation and integration of SAIP practices and processes.
3- Project Design and Planning:
- Identify the budget and resources needed for SAIP activities, and ensure SAIP is resourced in all new proposals.
- Support the M/E team in ensuring that needs assessments and planning are inclusive of data collection from vulnerable and marginalized groups or appropriate key informants (women, children, older people, people living with disabilities, and other marginalized ethnic/social groups).
- Support country offices to conduct protection risk assessments for affected populations, ensuring that program teams properly identify risks and generate mitigating measures. Ensure that program teams maintain an updated Protection Mainstreaming Action Plan.
- Make context specific recommendations on ways to improve response strategy and programming to support and promote beneficiary safety, safeguarding, and AAP in responses.
- Act as the main reference point within the country for Protection Mainstreaming matters. Train staff involved in the design, implementation, and monitoring of projects on how to use the Protection Risk Assessment tool when needed.
- Identify the potential for and enhance Protection Mainstreaming efforts beyond Protection Risk Assessment within programs when possible.
- Support the completion of complementary AAP analysis/assessments, including, but not limited to: stakeholder analysis, communication needs assessment, periodic community consultations.
- Support the implementation of gender analyses and gender assessments.
4- Project Implementation:
- Ensure that AAP data is collected routinely throughout the project cycle (not just at project mid and endpoints, enabling corrective action).
- Ensure tools and systems are in place for learning and decision making on the needs of vulnerable groups, including disaggregation of all data, development of mainstreamed and specific indicators, specific research questions, and targeted recommendations in reports.
- Provide technical feedback on the SAIP aspects of country reports, technical proposal narratives and corresponding budgets, focusing on the quality, relevance, and effectiveness of programs as they relate to beneficiary safety and accountability.
5- Community Based Feedback and Response Mechanism:
- Develop and maintain local CBFRM, a systematic process to capture, monitor, resolve, and respond to feedback and complaints from crisis-affected communities.
- Collaborate with the M/E country lead on the implementation of methodologies to consult communities on their preferences based on the operational context.
- Design and oversee implementation of CBFRM channels with input from affected communities to ensure they are safe, include preferrable options, and are accessible to all (including women and men, boys and girls, older people, people living with disabilities, and other marginalized groups).
- Ensure feedback is received regularly from the field offices through various channels (feedback boxes, WhatsApp, email/phone hotline, help desks, etc.) and is entered promptly into the CBFRM database.
- Oversee the processing of all feedback/complaints and coordinate closely with program and senior management staff to ensure that beneficiary complaints and feedback are properly addressed.
- Conduct periodic compliance checks of CBFRM log and documents to ensure adherence to IMC procedures.
- Work with the Safeguarding and Management teams to develop Safeguarding specific language to be integrated into organizational communications with communities about safe, accountable, and inclusive programming, what to expect from the organization's staff, and IMC Safeguarding Policy.
6- Data Management Systems:
- Contribute to the development and testing of IMC central CBFRM database software to improve processes related to data organization, analysis, and reporting.
- Facilitate CBFRM database troubleshooting and user requests.
- Conduct routine quality checks of CBFRM database entries to ensure timely and accurate recording of community feedback and complaints, re-educating subordinates as needed.
- Ensure central CBFRM database is maintained, and data is analyzed for trends and disseminating findings.
- Design relevant database for tracking and documenting AAP activities (e.g., trainings community sensitization and consultations).
7- Capacity Development and Training:
- Deliver basic and intermediate level training to staff (handling of feedback and complaints, information sharing, use of tools and core concepts as they pertain to SAIP and the CHS).
- Plan, manage, and deliver required CBFRM training to IMC staff and volunteers.
- Review and revise AAP training strategy to ensure building capacity of relevant country staff and integration of AAP best practices.
8- Management and Leadership:
- Supervise the Officer AP and/or Assistant AP and provide on-the-job coaching, constructive feedback, and mentorship to build their capacity; set performance goals and professional development plans with staff and conduct performance appraisals.
- Create and sustain a work environment of mutual respect where team members strive to achieve excellence.
9- Perform other duties as assigned by the direct supervisor.
Qualifications
- Typically, a bachelor degree in social sciences, public health, or international development, with experience or background in accountability to affected populations, protection mainstreaming, and/or safeguarding. Equivalent combination of relevant education and experience may be substituted as appropriate.
- 7+ years of applied experience with a humanitarian organization and/or working with refugees/IDPs in humanitarian settings, and 5+ years of work specific to AAP and/or protection mainstreaming
- Understand key concepts and commitments regarding AAP, e.g., IASC CAAP, Core Humanitarian Standard (CHS), protection mainstreaming/protection risk assessments, and safeguarding.
- Demonstrated understanding of data protection and confidentiality as part of data collection and management practices, and ability to respect and maintain confidentiality.
- High-level English proficiency (Speaking ; Reading and Writing).
- High-level proficiency in COUNTRY-SPECIFIC LANGUAGE (Speaking Reading; and Writing).
- 7+ years of applied experience with a humanitarian organization and/or working with refugees/IDPs in humanitarian settings, and 5+ years of work specific to AAP and/or protection mainstreaming
- Understand key concepts and commitments regarding AAP, e.g., IASC CAAP, Core Humanitarian Standard (CHS), protection mainstreaming/protection risk assessments, and safeguarding.
- Demonstrated understanding of data protection and confidentiality as part of data collection and management practices, and ability to respect and maintain confidentiality.
- High-level English proficiency (Speaking ; Reading and Writing).
- High-level proficiency in COUNTRY-SPECIFIC LANGUAGE (Speaking Reading; and Writing).
Specific Vacancy Requirements
- Knowledge of quality management and accountability initiatives, codes of conduct, principles and standards commonly used in the aid sector, in particular:
o The International Red Cross Movement and NGO Code of Conduct in Disaster Relief
o The Sphere Project's Humanitarian Charter and Protection Principles
o The Minimum Standards for Age and Disability Inclusion in Humanitarian Action
o The Minimum Standards for Child Protection in Humanitarian Action
o The Secretary-General's Bulletin on Special Measures for Protection from Sexual Exploitation and Abuse the International Red Cross Movement and NGO Code of Conduct in Disaster Relief
- Strong training facilitation/presentation skills and/or experience with carrying out community level information education communication (IEC) campaigns.
- Demonstrated knowledge of accountability mechanisms.
- Should be highly computer literate, with demonstrated experience with database development or management, and advanced skills in Microsoft Applications, including Word and Excel.
- Demonstrated analytical and writing skills with attention to detail.
- Excellent inter-personal, communication and listening skills, with ability to work with people from various groups and backgrounds.
- Self-driven and able to deliver results with minimum supervision.
o The International Red Cross Movement and NGO Code of Conduct in Disaster Relief
o The Sphere Project's Humanitarian Charter and Protection Principles
o The Minimum Standards for Age and Disability Inclusion in Humanitarian Action
o The Minimum Standards for Child Protection in Humanitarian Action
o The Secretary-General's Bulletin on Special Measures for Protection from Sexual Exploitation and Abuse the International Red Cross Movement and NGO Code of Conduct in Disaster Relief
- Strong training facilitation/presentation skills and/or experience with carrying out community level information education communication (IEC) campaigns.
- Demonstrated knowledge of accountability mechanisms.
- Should be highly computer literate, with demonstrated experience with database development or management, and advanced skills in Microsoft Applications, including Word and Excel.
- Demonstrated analytical and writing skills with attention to detail.
- Excellent inter-personal, communication and listening skills, with ability to work with people from various groups and backgrounds.
- Self-driven and able to deliver results with minimum supervision.
Salary and Benefits
- As Per IMC Salary Scale.
- Social Security.
- Medical Insurance.
International Medical Corps never asks job applicants for a fee, payment, or other monetary transaction. If you are asked for money in connection with this recruitment, please report to International Medical Corps at official website for reporting misconduct. Please do not submit your CV or application to this website, it will not be considered for review.
- ANNOUNCEMENT WILL BE CLOSED MANUALLY UPON REACHING SUCCESSFUL CANDIDATE.
- WOMEN ARE STRONGLY ENCOURAGE TO APPLY.
Code of Conduct:
As applicable to this position, an individual must promote and encourage a culture of compliance and ethics throughout the organization and maintain a clear understanding of International Medical Corps’ and donor compliance and ethics standards and adheres to those standards. Staff are also responsible for preventing violations to our Code of Conduct and Ethics, which may involve Conflicts of Interest, Fraud, Corruption or Harassment. If you see, hear, or are made aware of any violations to the Code of Conduct and Ethics or Safeguarding Policy, you have an obligation to report.
Safeguarding:
It is all staff shared responsibility and obligation to safeguard and protect populations with whom we work, including adults who may be particularly vulnerable and children. This includes safeguarding from the following conduct by our staff or partners: sexual exploitation and abuse; exploitation, neglect, or abuse of children, or adults at risk; and any form of trafficking in persons.
- Social Security.
- Medical Insurance.
International Medical Corps never asks job applicants for a fee, payment, or other monetary transaction. If you are asked for money in connection with this recruitment, please report to International Medical Corps at official website for reporting misconduct. Please do not submit your CV or application to this website, it will not be considered for review.
- ANNOUNCEMENT WILL BE CLOSED MANUALLY UPON REACHING SUCCESSFUL CANDIDATE.
- WOMEN ARE STRONGLY ENCOURAGE TO APPLY.
Code of Conduct:
As applicable to this position, an individual must promote and encourage a culture of compliance and ethics throughout the organization and maintain a clear understanding of International Medical Corps’ and donor compliance and ethics standards and adheres to those standards. Staff are also responsible for preventing violations to our Code of Conduct and Ethics, which may involve Conflicts of Interest, Fraud, Corruption or Harassment. If you see, hear, or are made aware of any violations to the Code of Conduct and Ethics or Safeguarding Policy, you have an obligation to report.
Safeguarding:
It is all staff shared responsibility and obligation to safeguard and protect populations with whom we work, including adults who may be particularly vulnerable and children. This includes safeguarding from the following conduct by our staff or partners: sexual exploitation and abuse; exploitation, neglect, or abuse of children, or adults at risk; and any form of trafficking in persons.
About us
Humanitarian, nonprofit organization dedicated to saving lives and relieving suffering through health care training and relief and development programs.
International Medical Corps is proud to provide equal employment opportunities to all employees and qualified applicants without regard to race, color, religion, sex, sexual orientation, national or ethnic origin, age, disability or status.
International Medical Corps is proud to provide equal employment opportunities to all employees and qualified applicants without regard to race, color, religion, sex, sexual orientation, national or ethnic origin, age, disability or status.
Required employees number
1
Posted On
Sep 19, 2024
Expiry Date
Oct 10, 2024
Photo
Required
CV Language
English
