Job ID
40448
Job Title
Front Office Manager
To work for
Four Seasons Hotel Damascus
Country
Syria
City
Damascus
Field of Work
Telecommunications - Customer services - Tourism/Hotels/Reservations
Job Type
Full time
Military service
Finished or Exempted (For male)
Minimum Education Level
Bachelor/ License Degree
Responsibilities
1. Direct and control the activities of the Front Office, Telephone, Concierge, Departments in order to ensure adherence to Four Seasons standards, policies and procedures.
2. Ensure a smooth operation of registration and cashiering functions of the Front Office.
3. Direct all activities of the Assistant Managers and Night Manager to ensure communication and follow-up on any problems, guest requests, special requirements, etc.
4. Interview and hire new employees and ensure they are correctly trained and take corrective action as required.
5. Discipline staff in accordance with Four Seasons policy and conduct performance reviews as scheduled.
6. Review daily arrivals, VIPs, special request, group needs, room assignments and coordinates with Housekeeping Department the needs of guests.
7. Escort VIP and return guests to their rooms.
8. Keep the Rooms Division Manager informed of all activities of Front Office, Telephone, Concierge Departments.
9. Handle guest complaints and keep management informed as necessary.
10. Work with the Reservations Manager on room availability and selling strategy to maximize occupancy, revenue and rate.
11. Work with the Credit Manager to ensure credit procedures are followed and any problems are resolved.
12. Keep all personnel informed of information, policies and procedures relative to their areas and the hotel in general.
13. Ensure maximization of revenues and control of expenses in all areas under control.
14. Assist the Rooms Division Manager as required in forecasting and budgeting of revenues and expenses for all areas under control.
15. Respond properly in any hotel emergency or safety situation.
16. Perform other tasks or projects as assigned by hotel management and staff.
2. Ensure a smooth operation of registration and cashiering functions of the Front Office.
3. Direct all activities of the Assistant Managers and Night Manager to ensure communication and follow-up on any problems, guest requests, special requirements, etc.
4. Interview and hire new employees and ensure they are correctly trained and take corrective action as required.
5. Discipline staff in accordance with Four Seasons policy and conduct performance reviews as scheduled.
6. Review daily arrivals, VIPs, special request, group needs, room assignments and coordinates with Housekeeping Department the needs of guests.
7. Escort VIP and return guests to their rooms.
8. Keep the Rooms Division Manager informed of all activities of Front Office, Telephone, Concierge Departments.
9. Handle guest complaints and keep management informed as necessary.
10. Work with the Reservations Manager on room availability and selling strategy to maximize occupancy, revenue and rate.
11. Work with the Credit Manager to ensure credit procedures are followed and any problems are resolved.
12. Keep all personnel informed of information, policies and procedures relative to their areas and the hotel in general.
13. Ensure maximization of revenues and control of expenses in all areas under control.
14. Assist the Rooms Division Manager as required in forecasting and budgeting of revenues and expenses for all areas under control.
15. Respond properly in any hotel emergency or safety situation.
16. Perform other tasks or projects as assigned by hotel management and staff.
Qualifications
1. Minimum of 3 years hotel experience including rooms and food and beverage.
2. Reading, writing and oral proficiency in the English language.
3. Three years department head in Rooms Division.
4. Strong supervisory and managerial skills.
2. Reading, writing and oral proficiency in the English language.
3. Three years department head in Rooms Division.
4. Strong supervisory and managerial skills.
Salary and Benefits
As per Four Seasons Damascus salary scale
About us
About Four Seasons Hotels and Resorts
Four Seasons is dedicated to perfecting the travel experience through continuous innovation and the highest standards of hospitality. From elegant surroundings of the finest quality, to caring, highly personalized 24-hour service, Four Seasons embodies a true home away from home for those who know and appreciate the best. The deeply instilled Four Seasons culture is personified in its employees – people who share a single focus and are inspired to offer great service. Founded in 1960, Four Seasons has followed a targeted course of expansion, opening hotels in major city centres and desirable resort destinations around the world. Currently with 95 hotels in 41 countries, and more than 40 properties under development, Four Seasons will continue to lead the hospitality industry with innovative enhancements, making business travel easier and leisure travel more rewarding.
Four Seasons is dedicated to perfecting the travel experience through continuous innovation and the highest standards of hospitality. From elegant surroundings of the finest quality, to caring, highly personalized 24-hour service, Four Seasons embodies a true home away from home for those who know and appreciate the best. The deeply instilled Four Seasons culture is personified in its employees – people who share a single focus and are inspired to offer great service. Founded in 1960, Four Seasons has followed a targeted course of expansion, opening hotels in major city centres and desirable resort destinations around the world. Currently with 95 hotels in 41 countries, and more than 40 properties under development, Four Seasons will continue to lead the hospitality industry with innovative enhancements, making business travel easier and leisure travel more rewarding.
Required employees number
1
Posted On
Aug 21, 2024
Expiry Date
Sep 20, 2024
Photo
Required
CV Language
English
