Job ID
40447
Job Title
Learning & development Manager
To work for
Four Seasons Hotel Damascus
Country
Syria
City
Damascus
Field of Work
Education/Training - HR/QM - Humanitarian/Disasters
Job Type
Full time
Military service
Finished or Exempted (For male)
Minimum Education Level
Bachelor/ License Degree
Responsibilities
1. Regularly benchmark the learning function with Corporate Learning Success Level
2. Evaluate the effect of training programs and initiatives through measuring results and monitoring behavioral change.
3. Analyze service to improve service levels and close performance gaps.
4. Create and adhere to an annual budget for all training programs, initiatives, and learning resources
5. Adhere to the guidelines of the Management Development Update.
6. Assist in coordinating and participate in employee relations events.
7. Coordinate and organize programs facilitated by internal and external trainers
8. Market the learning function’s programs, initiatives, and e-Knowledge Suite
9. Communicate the effects of the learning function through bulletin boards and Planning Committee meetings.
10. Comply with all company policies on ethics.
11. The ability to ensure department training goals are set and achieved
12. The ability to track department training hours monthly and annual for compliance and statistics
13. Conduct Designated Trainer Workshops (DTW) and needed follow-up skill programs.
14. Co-facilitate and/or coach others to facilitate Management Development Programs (MDP) and Toolkits.
15. Coordinate and adapt the Supervisory Development Program (SDP) to local needs.
16. Rapidly create and develop blended learning programs that target management competencies.
17. Create and produce an annual Training Needs Analysis (TNA) and Training Plan.
18. Prepare and Produce monthly and quarterly Training Calendars.
19. Drive and participate in Standards achievement through testing, training, campaigns, and initiatives
2. Evaluate the effect of training programs and initiatives through measuring results and monitoring behavioral change.
3. Analyze service to improve service levels and close performance gaps.
4. Create and adhere to an annual budget for all training programs, initiatives, and learning resources
5. Adhere to the guidelines of the Management Development Update.
6. Assist in coordinating and participate in employee relations events.
7. Coordinate and organize programs facilitated by internal and external trainers
8. Market the learning function’s programs, initiatives, and e-Knowledge Suite
9. Communicate the effects of the learning function through bulletin boards and Planning Committee meetings.
10. Comply with all company policies on ethics.
11. The ability to ensure department training goals are set and achieved
12. The ability to track department training hours monthly and annual for compliance and statistics
13. Conduct Designated Trainer Workshops (DTW) and needed follow-up skill programs.
14. Co-facilitate and/or coach others to facilitate Management Development Programs (MDP) and Toolkits.
15. Coordinate and adapt the Supervisory Development Program (SDP) to local needs.
16. Rapidly create and develop blended learning programs that target management competencies.
17. Create and produce an annual Training Needs Analysis (TNA) and Training Plan.
18. Prepare and Produce monthly and quarterly Training Calendars.
19. Drive and participate in Standards achievement through testing, training, campaigns, and initiatives
Qualifications
1. Minimum of 3 years experience working in a managerial capacity.
2. Experience in hotel operations, preferably Four Seasons or other service environments
3. Experience in adult education or a similar environment.
4. Experience managing in diverse cultures.
2. Experience in hotel operations, preferably Four Seasons or other service environments
3. Experience in adult education or a similar environment.
4. Experience managing in diverse cultures.
Salary and Benefits
As per Four Seasons Damascus salary scale
About us
About Four Seasons Hotels and Resorts
Four Seasons is dedicated to perfecting the travel experience through continuous innovation and the highest standards of hospitality. From elegant surroundings of the finest quality, to caring, highly personalized 24-hour service, Four Seasons embodies a true home away from home for those who know and appreciate the best. The deeply instilled Four Seasons culture is personified in its employees – people who share a single focus and are inspired to offer great service. Founded in 1960, Four Seasons has followed a targeted course of expansion, opening hotels in major city centres and desirable resort destinations around the world. Currently with 95 hotels in 41 countries, and more than 40 properties under development, Four Seasons will continue to lead the hospitality industry with innovative enhancements, making business travel easier and leisure travel more rewarding.
Four Seasons is dedicated to perfecting the travel experience through continuous innovation and the highest standards of hospitality. From elegant surroundings of the finest quality, to caring, highly personalized 24-hour service, Four Seasons embodies a true home away from home for those who know and appreciate the best. The deeply instilled Four Seasons culture is personified in its employees – people who share a single focus and are inspired to offer great service. Founded in 1960, Four Seasons has followed a targeted course of expansion, opening hotels in major city centres and desirable resort destinations around the world. Currently with 95 hotels in 41 countries, and more than 40 properties under development, Four Seasons will continue to lead the hospitality industry with innovative enhancements, making business travel easier and leisure travel more rewarding.
Required employees number
1
Posted On
Aug 21, 2024
Expiry Date
Sep 20, 2024
Photo
Required
CV Language
English
