Job ID
40286
Job Title
Client Care Specialist - Customer Service
To work for
Confidential
Country
Syria
City
Damascus
Field of Work
Marketing - Customer services - E-Commerce
Job Type
Full time
Military service
Finished or Exempted (For male)
Minimum Education Level
Bachelor/ License Degree
Responsibilities
1. Welcome Customers, answer and solve their inquiries and handle all requested services in a professional manner.
2. Responsible for engaging with the clients and closing the purchase deal.
3. Collect all types of payments from Customers (Bills, Advanced, Deposits... etc.)
4. Promote and sell the company's services Value Added Services and offers, competitions, etc...) also perform related data entry on the related system.
5. Receive and register Customer's complaints and suggestions on the related system.
6. Collect and check (Forms, applications) in order to be sent for archiving.
7. Handle Customers refund requests and return refund amount.
8. Maintain Customer records by updating account information.
9. Support Finance Department concerning Cash Controller duties when needed.
10. Check Section Individual objectives on regular basis and effectively participate in achieving them to ensure successful contribution to company's goals and corporate objectives.
11. Participate in conducting the OJT for new team members and promote a culture of knowledge transfer, cooperation and teamwork.
12. Contribute to the continuous improvement of company Quality Management System.
2. Responsible for engaging with the clients and closing the purchase deal.
3. Collect all types of payments from Customers (Bills, Advanced, Deposits... etc.)
4. Promote and sell the company's services Value Added Services and offers, competitions, etc...) also perform related data entry on the related system.
5. Receive and register Customer's complaints and suggestions on the related system.
6. Collect and check (Forms, applications) in order to be sent for archiving.
7. Handle Customers refund requests and return refund amount.
8. Maintain Customer records by updating account information.
9. Support Finance Department concerning Cash Controller duties when needed.
10. Check Section Individual objectives on regular basis and effectively participate in achieving them to ensure successful contribution to company's goals and corporate objectives.
11. Participate in conducting the OJT for new team members and promote a culture of knowledge transfer, cooperation and teamwork.
12. Contribute to the continuous improvement of company Quality Management System.
Qualifications
Good English Level.
Customer Oriented.
Good sales negotiation skills.
Customer Oriented.
Good sales negotiation skills.
Salary and Benefits
As per company policy.
Good Benefits
Good career development Opportunities.
Good Benefits
Good career development Opportunities.
About us
A leading car rental company in UAE offering a variety of Car Rental Service automobiles from luxury, sports, SUVs, and economy models.
Required employees number
3
Posted On
Aug 07, 2024
Expiry Date
Sep 06, 2024