Client Care Specialist - Customer Service

Syria

Marketing - Customer services - E-Commerce

Finished or Exempted (For male)

1. Welcome Customers, answer and solve their inquiries and handle all requested services in a professional manner.
2. Responsible for engaging with the clients and closing the purchase deal.
3. Collect all types of payments from Customers (Bills, Advanced, Deposits... etc.)
4. Promote and sell the company's services Value Added Services and offers, competitions, etc...) also perform related data entry on the related system.
5. Receive and register Customer's complaints and suggestions on the related system.
6. Collect and check (Forms, applications) in order to be sent for archiving.
7. Handle Customers refund requests and return refund amount.
8. Maintain Customer records by updating account information.
9. Support Finance Department concerning Cash Controller duties when needed.
10. Check Section Individual objectives on regular basis and effectively participate in achieving them to ensure successful contribution to company's goals and corporate objectives.
11. Participate in conducting the OJT for new team members and promote a culture of knowledge transfer, cooperation and teamwork.
12. Contribute to the continuous improvement of company Quality Management System.

As per company policy.
Good Benefits
Good career development Opportunities.

3

Sep 06, 2024