39081
Call Center Agent
Confidential
Syria
Damascus
Customer services - Quality Control
Full time
Not Specified
Bachelor/ License Degree
1.Answer incoming customer calls, greeting customers while displaying an upbeat helpful demeanor.
2.Respond, handle and follow up customer inquiries and provide customers with information with excellent quality with their delivery time frame.
3.Answer all incoming calls from all queues
4.Able to work flexible schedule to include nights, weekends, and holidays
2.Respond, handle and follow up customer inquiries and provide customers with information with excellent quality with their delivery time frame.
3.Answer all incoming calls from all queues
4.Able to work flexible schedule to include nights, weekends, and holidays
1.At least two years of experience in customer service
2.Excellent interpersonal and communications skills, especially with people from different socio-cultural backgrounds
3.Negotiation and conflict resolution skills
4.Organizational and planning skills
2.Excellent interpersonal and communications skills, especially with people from different socio-cultural backgrounds
3.Negotiation and conflict resolution skills
4.Organizational and planning skills
1.English Level: (preferable of English language certificate or prof of competence)
a. Conversation: Good
b. Writing: Good
c. Comprehension: Good
2.Microsoft Office:
a. Word: Good
b. Excel: Good
c. PowerPoint: Good
a. Conversation: Good
b. Writing: Good
c. Comprehension: Good
2.Microsoft Office:
a. Word: Good
b. Excel: Good
c. PowerPoint: Good
Determined after the interview
A consulting and economic studies company working in evaluating and monitoring on the projects implemented by the associations and organizations in Syria.
We have active contracts with united nation agencies and INGO in domain of monitoring and evaluation.
We have active contracts with united nation agencies and INGO in domain of monitoring and evaluation.
10+
Apr 23, 2024
May 23, 2024
Required
English