19455
Telemarketer
Syriatel Mobile Telecom S.A.
Syria
Damascus
Full time
Not Specified
Intermediate Institute
1. Contact customers to inform them about Syriatel offers and to promote Syriatel services and products.
2. Conduct customer and marketing surveys with excellent quality of service through accurate questions & answers in order to obtain information about potential customers or improvements.
3. Communicate predefined scripts over the phone that describe Syriatel products or services, in order to persuade potential customers to purchase a product or service defined by service owner.
4. Update and collect customers’ personal information such as (address, demographics, needs, preferences …etc.) in order to enrich Marketing data base and facilitate decision making.
5. Register accurate data on fieldwork files.
6. Register customers' comments/complaints and report them to the direct line of authority.
7. Accomplish the required target of calls on a daily, weekly and monthly basis.
8. Prepare daily work report and check it with the direct line of authority.
2. Conduct customer and marketing surveys with excellent quality of service through accurate questions & answers in order to obtain information about potential customers or improvements.
3. Communicate predefined scripts over the phone that describe Syriatel products or services, in order to persuade potential customers to purchase a product or service defined by service owner.
4. Update and collect customers’ personal information such as (address, demographics, needs, preferences …etc.) in order to enrich Marketing data base and facilitate decision making.
5. Register accurate data on fieldwork files.
6. Register customers' comments/complaints and report them to the direct line of authority.
7. Accomplish the required target of calls on a daily, weekly and monthly basis.
8. Prepare daily work report and check it with the direct line of authority.
1. Education: Diploma
2. Experience: 1 year CS experience is plus, preferably in Telecom.
3. Professional Certification: N/A
2. Experience: 1 year CS experience is plus, preferably in Telecom.
3. Professional Certification: N/A
1. Computer/IT Skills:
1.1 Word: Literate
1.2 Excel: Good
2. English Level:
2.1 Conversation: Fair
2.2 Writing: Fair
2.3 Comprehension: Fair
1.1 Word: Literate
1.2 Excel: Good
2. English Level:
2.1 Conversation: Fair
2.2 Writing: Fair
2.3 Comprehension: Fair
.
Syriatel has been leading the Syrian mobile telecommunication market since 2000. The company has successfully established its reputation by focusing on customer satisfaction and social responsibility.
3
Jun 20, 2019
Jul 20, 2019
Required