Job ID
19443
Job Title
Premium Services Specialist
To work for
Syriatel Mobile Telecom S.A.
Country
Syria
City
Damascus
Job Type
Full time
Military service
Not Specified
Minimum Education Level
Bachelor/ License Degree
Responsibilities
1. Identify and prospect innovative services and business opportunities to support new revenue growth for premium services.
2. Prepare evaluation forms, business cases and product descriptions for all new services related to service providers.
3. Check the feasibility of new services, participate in developing its best design and assist in managing and monitoring the implementation within timeline.
4. Set the plan for budgeted services promotion plan and prepare literature for promotion and follow up its implementation.
5. Prepare the service marketing brief form, identify the needed media tools & coordinate with the communication unit to have all media plan elements ready before launching.
6. Review visuals, literature, brand name and slogan related to premium services and provide recommendations to direct line of authority.
7. Prepare SYTRA letters of new services and services cancelation.
8. Ensure the services readiness before the launch in coordination with concerned entities.
9. Send new services descriptions and details to Customer Service department before launching and continuously coordinate with front liners to provide the proper feedback to customers .
10. Build and maintain good business relations with service providers and coordinate with them regarding new services proposals, problem, and complaints …etc
11. Handle customers' complaints received by Customer Service effectively and timely as per related policies and procedures, and provide a complete and accurate feedback with the proper solution.
12. Maintain support and improve existing services in coordination with service providers
13. Monitor and control the existing premium services’ performance through traffic monthly report, complaints and customers feedback and recommend enhancement plan.
14. Test new services, monitor services content in terms of quality, quantity and timing, and recommend services termination.
15. Update Syriatel short codes database and revenue sharing system
16. Send the list of Short codes to MIS and Revenue Assurance unit on monthly basis.
17. Prepare monthly and ad hoc reports to be presented to marketing management.
2. Prepare evaluation forms, business cases and product descriptions for all new services related to service providers.
3. Check the feasibility of new services, participate in developing its best design and assist in managing and monitoring the implementation within timeline.
4. Set the plan for budgeted services promotion plan and prepare literature for promotion and follow up its implementation.
5. Prepare the service marketing brief form, identify the needed media tools & coordinate with the communication unit to have all media plan elements ready before launching.
6. Review visuals, literature, brand name and slogan related to premium services and provide recommendations to direct line of authority.
7. Prepare SYTRA letters of new services and services cancelation.
8. Ensure the services readiness before the launch in coordination with concerned entities.
9. Send new services descriptions and details to Customer Service department before launching and continuously coordinate with front liners to provide the proper feedback to customers .
10. Build and maintain good business relations with service providers and coordinate with them regarding new services proposals, problem, and complaints …etc
11. Handle customers' complaints received by Customer Service effectively and timely as per related policies and procedures, and provide a complete and accurate feedback with the proper solution.
12. Maintain support and improve existing services in coordination with service providers
13. Monitor and control the existing premium services’ performance through traffic monthly report, complaints and customers feedback and recommend enhancement plan.
14. Test new services, monitor services content in terms of quality, quantity and timing, and recommend services termination.
15. Update Syriatel short codes database and revenue sharing system
16. Send the list of Short codes to MIS and Revenue Assurance unit on monthly basis.
17. Prepare monthly and ad hoc reports to be presented to marketing management.
Qualifications
1. Education: Bachelor degree in Marketing / Business Administration is required.
2. Experience: 1-2 Years CS/MR Experience in Telecom is required.
3. Professional Certification: N/A
2. Experience: 1-2 Years CS/MR Experience in Telecom is required.
3. Professional Certification: N/A
Specific Vacancy Requirements
1. Computer/IT Skills:
1.1 Word: Good
1.2 Excel: Very Good
2. English Level:
2.1 Conversation: Good
2.2 Writing: Good
2.3 Comprehension: Good
1.1 Word: Good
1.2 Excel: Very Good
2. English Level:
2.1 Conversation: Good
2.2 Writing: Good
2.3 Comprehension: Good
Salary and Benefits
.
About us
Syriatel has been leading the Syrian mobile telecommunication market since 2000. The company has successfully established its reputation by focusing on customer satisfaction and social responsibility.
Required employees number
3
Posted On
Jun 20, 2019
Expiry Date
Jul 20, 2019
Photo
Required
CV Language
English