Job ID
19349
Job Title
Customer service/ Receptionist
To work for
IMC | International Medical Corps
Country
Syria
City
Damascus
Field of Work
Customer services - Administrative - Humanitarian/Disasters
Job Type
Full time
Military service
Finished or Exempted (For male)
Minimum Education Level
Bachelor/ License Degree
Responsibilities
1. Reception and appointment Management: Operates telephone switchboard to answer, screen or forward calls, providing information, taking messages, or scheduling appointments.
2. Greet persons entering organization, determine nature and purpose of visit, and direct or escort them to specific destinations.
3. Management and updated Internal Communication Network and follow IMC policy and procedures.
4. Management and placement of international calls and schedule appointments and maintain and update appointment calendars.
5. Maintains files and records, operates standard office equipment
6. communicate and coordinate with internal departments
7. Assist in conducting interviews appointments for HR department.
8. Photocopying, and binding and Maintains files and records
9. Receive and dispatch mail to respective recipients.
10. Operates standard office equipment and Control and manage of stationery stock and office supplies; and prepare monthly/ quarterly reports.
11. Monitor staff attendance on finger print device and submit report to HR/admin department and to be able to send whereabouts announcement.
12. Assist admin assistant in maintenance of leave and time sheets for cleaners and volunteer and daily attendance sheets.
13. Assist HR-Admin in monthly scanning and/or related documentations.
14. Other relevant duties as assigned by supervisor.
2. Greet persons entering organization, determine nature and purpose of visit, and direct or escort them to specific destinations.
3. Management and updated Internal Communication Network and follow IMC policy and procedures.
4. Management and placement of international calls and schedule appointments and maintain and update appointment calendars.
5. Maintains files and records, operates standard office equipment
6. communicate and coordinate with internal departments
7. Assist in conducting interviews appointments for HR department.
8. Photocopying, and binding and Maintains files and records
9. Receive and dispatch mail to respective recipients.
10. Operates standard office equipment and Control and manage of stationery stock and office supplies; and prepare monthly/ quarterly reports.
11. Monitor staff attendance on finger print device and submit report to HR/admin department and to be able to send whereabouts announcement.
12. Assist admin assistant in maintenance of leave and time sheets for cleaners and volunteer and daily attendance sheets.
13. Assist HR-Admin in monthly scanning and/or related documentations.
14. Other relevant duties as assigned by supervisor.
Qualifications
• Academic degree in administration or any other related filed.
• Ability to speak English and Arabic fluently.
• One to Three year professional experience in Admin/ Customer care.
• Customer care oriented and have the ability to deal with difficult customers
• Ability to speak English and Arabic fluently.
• One to Three year professional experience in Admin/ Customer care.
• Customer care oriented and have the ability to deal with difficult customers
Specific Vacancy Requirements
Competency:
* Desirable:
**Communication:
• Speaks and writes clearly and effectively; listens to others,
• Skills in telephone etiquette and courteous communication with public, verbally and in writing
• Ability to effectively communicate
• asks questions to clarify
• correctly interprets messages from others and responds appropriately
**Professionalism:
• Ability to apply various IMC administrative rules and regulations in work situations.
• Excellent Organization and Planning skills
• Knowledge of the office procedures, practices and etiquette.
• Skill in evaluating facts or situation to determine appropriate action.
* preferable:
• Able to work in a team of nationals and expatriates
• Preferable previous experience in the field of humanitarian organizations, or/and NGOs.
• Ability to work effectively with a broad range of people and styles.
• Computer skilled and specially Excel and Word.
• Skill in the operation of a variety of office machines including, personal computers, telephones and photocopier.
* Desirable:
**Communication:
• Speaks and writes clearly and effectively; listens to others,
• Skills in telephone etiquette and courteous communication with public, verbally and in writing
• Ability to effectively communicate
• asks questions to clarify
• correctly interprets messages from others and responds appropriately
**Professionalism:
• Ability to apply various IMC administrative rules and regulations in work situations.
• Excellent Organization and Planning skills
• Knowledge of the office procedures, practices and etiquette.
• Skill in evaluating facts or situation to determine appropriate action.
* preferable:
• Able to work in a team of nationals and expatriates
• Preferable previous experience in the field of humanitarian organizations, or/and NGOs.
• Ability to work effectively with a broad range of people and styles.
• Computer skilled and specially Excel and Word.
• Skill in the operation of a variety of office machines including, personal computers, telephones and photocopier.
Salary and Benefits
As per IMC salary scale
About us
Humanitarian, nonprofit organization dedicated to saving lives and relieving suffering through health care training and relief and development programs.
Required employees number
1
Posted On
Jun 15, 2019
Expiry Date
Jun 30, 2019
Photo
Required
CV Language
English