Job ID
19212
Job Title
Service Desk Coordinator
To work for
Eastern Telecom Services
Country
Syria
City
Damascus
Job Type
Full time
Military service
Not Specified
Minimum Education Level
Intermediate Institute
Responsibilities
1. Follow Up Alarms Tickets/Emails
1.1 Use available terminal to check received alarms status and their clearance.
1.2 Use Service Desk System to check tickets status and to contact accordingly the assigned personnel.
1.3 Communicate Alarms Tickets/Emails effectively and efficiently using whatever communication device or system is available
1.4 Follow up with assigned personnel to ensure the closing within timeframe.
1.5 Send escalation when exceeding the timeframe.
1.6 Provides accurate information enabling operational engineers/technicians to recover outages/problems with minimal disruption to expected service levels.
2. Follow Up the access to Customer sites:
2.1 Receive calls from operational personnel when site access
2.2 Inform Customer with personnel names and access reason
2.3 Report any access without notification from operational personnel
3. Preventive Maintenance Validation:
Check with maintainer site alarm upon visiting the site for preventive maintenance to ensure that all site alarms are connected and functioning properly
4. Support
Support the operational personnel with any site status related inquiry using the available terminal
5. Reporting
Ensures that needed daily, weekly and monthly statistics, status reports are completed and continually improved to meet the needs of the department.
Qualifications
Education Institute degree, preferable in power/mechanic/telecommunication
Experience Not required
Professional Certification Not required
Experience Not required
Professional Certification Not required
Specific Vacancy Requirements
Knowledge of
1. BSS O&M
2. Generator-Mechanical O&M
3. DC Power O&M
4. MW O&M
5. Solar O&M
6. Wind O&M
7. Antenna & Feeder O&M
Skills Core Skills
• Customer Oriented
• Health & Safety Awareness
• Quality Oriented
• Results Oriented
• Teamwork & Cooperation
Technical Skills
Not required
Soft Skills
1. Good in English.
2. Excellent computer skills (Microsoft office – Excellent in Excel).
3. Adaptability/Flexibility
4. Analytical Thinking
5. Attention to Details
6. Continuous Learning
7. Interpersonal Effectiveness
8. Organization
9. Verbal Communication
10. Written Communication
1. BSS O&M
2. Generator-Mechanical O&M
3. DC Power O&M
4. MW O&M
5. Solar O&M
6. Wind O&M
7. Antenna & Feeder O&M
Skills Core Skills
• Customer Oriented
• Health & Safety Awareness
• Quality Oriented
• Results Oriented
• Teamwork & Cooperation
Technical Skills
Not required
Soft Skills
1. Good in English.
2. Excellent computer skills (Microsoft office – Excellent in Excel).
3. Adaptability/Flexibility
4. Analytical Thinking
5. Attention to Details
6. Continuous Learning
7. Interpersonal Effectiveness
8. Organization
9. Verbal Communication
10. Written Communication
Salary and Benefits
.
About us
Is a highly reputable company working in the Telecom sector in the Syrian Market
Required employees number
3
Posted On
Jun 03, 2019
Expiry Date
Jul 03, 2019