Job ID
18853
Job Title
Customer Service Manager
To work for
Magna Media LLC
Country
Syria
City
Damascus
Field of Work
Marketing - Customer services - Sales/Distribution
Job Type
Full time
Military service
Not Specified
Minimum Education Level
Intermediate Institute
Responsibilities
RESPONSIBILITIES:
• Achieve CS objectives through effective planning. Analyzing data, and setting CS KPI.
• Manage and coach up to 20 CS agents. Be the first point of contact for internal and external queries to deal with daily issues.
• Conduct any issue escalations from the team members and solve it in a timely manner.
• Act as a focal point to explain new work’s policies, rules, and procedures.
• Train new employees and coach the department's employees on the best practices.
• Suggest new services and system improvements to make sure that the CS activities are all running smoothly.
• Achieve CS objectives through effective planning. Analyzing data, and setting CS KPI.
• Manage and coach up to 20 CS agents. Be the first point of contact for internal and external queries to deal with daily issues.
• Conduct any issue escalations from the team members and solve it in a timely manner.
• Act as a focal point to explain new work’s policies, rules, and procedures.
• Train new employees and coach the department's employees on the best practices.
• Suggest new services and system improvements to make sure that the CS activities are all running smoothly.
Qualifications
BASIC QUALIFICATIONS
• Proven work experience as a manager, team leader or supervisor.
• Experience in dealing with various personalities and mentalities of customers.
• The ability to make tough decisions.
• Excellent computer skills (MS Office, CRM, ERP and other software).
• High professional communication skills in all levels.
• Excellent command of English (Speaking and writing).
• Proven work experience as a manager, team leader or supervisor.
• Experience in dealing with various personalities and mentalities of customers.
• The ability to make tough decisions.
• Excellent computer skills (MS Office, CRM, ERP and other software).
• High professional communication skills in all levels.
• Excellent command of English (Speaking and writing).
Salary and Benefits
BENEFITS:
• International company and multicultural environment.
• Working remotely from the comfort of your home.
• High salaries + bonuses for extraordinary work.
• High growth chances.
• No transportation hassle or fees.
• No legal documents needed.
• Great experience by dealing with the most developed applications and programs.
• International company and multicultural environment.
• Working remotely from the comfort of your home.
• High salaries + bonuses for extraordinary work.
• High growth chances.
• No transportation hassle or fees.
• No legal documents needed.
• Great experience by dealing with the most developed applications and programs.
About us
MagnaMedia is a group of fast-growing tech-driven services companies in Dubai, UAE (800Storage, Maids CC 'The Uber of Domestic Workers in the UAE') and is the employer of more than 3000 employees and growing over 100 new employees per month.
MagnaMedia has contacts with big companies such as Google, Adidas, Etihad, Fly Emirates, and it is widely presented in the press.
MagnaMedia has contacts with big companies such as Google, Adidas, Etihad, Fly Emirates, and it is widely presented in the press.
Required employees number
2
Posted On
May 06, 2019
Expiry Date
Jun 05, 2019
CV Language
English