Help Desk Representative

Syria

IT Software/IT Security

Not Specified

1. Answer incoming Helpdesk calls and provide users with first and second level support.
2. Install and maintain workstation hardware and software, including computers, printers, laptops, peripherals, and terminals.
3. Assist users onsite and as Helpdesk point of contact with hardware, software, and troubleshooting problems.
4. Record calls and work in the Helpdesk System and assign priority codes, accordingly.
5. Prepare reports such as; hardware failure and maintenance, installing or moving hardware, software problems, and provide follow-up status on activities and tasks assigned.
6. Responsible to contribute to the enhancement of customer satisfaction.
7. Responsible for maintaining and continuously improving Quality Management System.
8. Perform any duty or assignment requested by management

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Syriatel has been leading the Syrian mobile telecommunication market since 2000. The company has successfully established its reputation by focusing on customer satisfaction and social responsibility.

Feb 17, 2019