Job ID
18014
Job Title
ICT Assistant
To work for
NRC | Norwegian Refugee Council
Country
Syria
City
Aleppo
Job Type
Full time
Responsibilities
These responsibilities shall be adapted to the particularities of the job location and context, phase of operation, strategic focus and type of program intervention. This section shall be revised whenever a new employee is hired or the context changes significantly. The line manager drafts the specific responsibilities and sends them to his/her line manager for approval.
• Helps maintaining systems including general computer support, upgrades, software development and deployment, software installations, license management, network and printer support, deployment of equipment, manage inventories and end user support.
• Ensures laptops, printers, multifunction devices, network scanners, network switches, routers, and E1 modems with protocols and services like DHCP, DNS, VPN, and FTP are in good working condition.
• Helps developing troubleshooting guides and guidelines for NRC Syria staff in common ICT related issues/complaints.
• Support managing documents, filing systems within NRC Syria, and utilizing the relevant systems effectively.
• Provides technical assistance in the procurement of ICT goods and services as assigned by his line manager.
• Helps maintaining systems including general computer support, upgrades, software development and deployment, software installations, license management, network and printer support, deployment of equipment, manage inventories and end user support.
• Ensures laptops, printers, multifunction devices, network scanners, network switches, routers, and E1 modems with protocols and services like DHCP, DNS, VPN, and FTP are in good working condition.
• Helps developing troubleshooting guides and guidelines for NRC Syria staff in common ICT related issues/complaints.
• Support managing documents, filing systems within NRC Syria, and utilizing the relevant systems effectively.
• Provides technical assistance in the procurement of ICT goods and services as assigned by his line manager.
Qualifications
Generic professional competencies for this position:
• Strong technical skills and ability to diagnose and troubleshoot software and hardware malfunctions
• Fluency in English both written and verbal
Context/specific skills, knowledge and experience:
Qualification requirement: Bachelor degree or equivalent
Years of Experience: 2
• Strong communication skills, written and oral, be able to communicate effectively, produce reports, and present solutions.
• May be required to work extended and /or non-core business hours, as and when required by the needs of the organization. This may include evening, weekends and holidays.
• Strong technical skills and ability to diagnose and troubleshoot software and hardware malfunctions
• Fluency in English both written and verbal
Context/specific skills, knowledge and experience:
Qualification requirement: Bachelor degree or equivalent
Years of Experience: 2
• Strong communication skills, written and oral, be able to communicate effectively, produce reports, and present solutions.
• May be required to work extended and /or non-core business hours, as and when required by the needs of the organization. This may include evening, weekends and holidays.
Specific Vacancy Requirements
These are personal qualities that influence how successful people are in their job. NRC’s Competency Framework states 12 behavioral competencies, the following are essential for this position:
• Handling insecure environments
• Planning and delivering results
• Analyzing
• Communicating with impact and respect
• Strategic thinking
please note that this announcement shall be expired on 18 February 2019.
• Handling insecure environments
• Planning and delivering results
• Analyzing
• Communicating with impact and respect
• Strategic thinking
please note that this announcement shall be expired on 18 February 2019.
Salary and Benefits
In addition to the salary and allowances NRC will cover phone related costs. capacity
building opportunities and the possibility to grow professionally within the organization
building opportunities and the possibility to grow professionally within the organization
About us
NRC is a non-governmental, non-profit, humanitarian, independent organisation. It provides assistance to people affected by crises & i.e. refugees, internally displaced people, host communities etc. - to meet their immediate humanitarian needs, prevent further displacement and contribute to durable solutions.
NRC was established in 1946 under the name Aid to Europe, to assist refugees in Europe after World War II. After almost 70 years of interventions all over the world, today NRC is organised as an independent and private foundation that cooperates closely with the UN and other humanitarian organisations, around the world as well as in Norway. NRCs funding base is not only diverse but also flexible, counting a number of different donors including the Norwegian Ministry of Foreign Affairs and the United Nations. In 2014 NRC assisted more than four million displaced and conflict-affected people around the world, and raised more than USD 250 million for our humanitarian programming. Currently NRC operates in 25 countries worldwide with over 5,000 staff members, the majority of which are national employees. All NRC projects are supervised by the Head Office of the organization in Oslo while in the Middle East, NRC country offices report to a regional office based in Amman. All the programs are implemented in close coordination with governments and local authorities.
The type of activities implemented in each context varies from country to country depending on the needs on the ground and priorities laid out in strategic response plans of Governments and the UN. However NRC mainly specialises in five programme areas: Education, Shelter, WASH, Food Security as well as supporting displacement affected population to access further services. Moreover, extensive expertise has been gained by the organization over the years also on Collective Shelters Coordination and Management.
In addition, NRC provides expertise as a strategic partner to the UN as well as to national and international actors including governments and line ministries- through its stand-by rosters. Only in 2014 almost 600 humanitarian experts were deployed to 49 countries, making NRCs rosters the most used expert deployment capacity in the humanitarian world.
Finally, NRC promotes and sustains efforts at different levels to keep high the attention on the condition and situation of displaced and vulnerable people affected by ongoing crisis.
NRC was established in 1946 under the name Aid to Europe, to assist refugees in Europe after World War II. After almost 70 years of interventions all over the world, today NRC is organised as an independent and private foundation that cooperates closely with the UN and other humanitarian organisations, around the world as well as in Norway. NRCs funding base is not only diverse but also flexible, counting a number of different donors including the Norwegian Ministry of Foreign Affairs and the United Nations. In 2014 NRC assisted more than four million displaced and conflict-affected people around the world, and raised more than USD 250 million for our humanitarian programming. Currently NRC operates in 25 countries worldwide with over 5,000 staff members, the majority of which are national employees. All NRC projects are supervised by the Head Office of the organization in Oslo while in the Middle East, NRC country offices report to a regional office based in Amman. All the programs are implemented in close coordination with governments and local authorities.
The type of activities implemented in each context varies from country to country depending on the needs on the ground and priorities laid out in strategic response plans of Governments and the UN. However NRC mainly specialises in five programme areas: Education, Shelter, WASH, Food Security as well as supporting displacement affected population to access further services. Moreover, extensive expertise has been gained by the organization over the years also on Collective Shelters Coordination and Management.
In addition, NRC provides expertise as a strategic partner to the UN as well as to national and international actors including governments and line ministries- through its stand-by rosters. Only in 2014 almost 600 humanitarian experts were deployed to 49 countries, making NRCs rosters the most used expert deployment capacity in the humanitarian world.
Finally, NRC promotes and sustains efforts at different levels to keep high the attention on the condition and situation of displaced and vulnerable people affected by ongoing crisis.
Required employees number
1
Posted On
Feb 03, 2019
Expiry Date
Mar 05, 2019
Photo
Required
CV Language
English