Job ID
17107

Job Title
Voice Marketing Specialist

To work for
Syriatel Mobile Telecom S.A.

Country
Syria

City
Damascus

Field of Work
Marketing

Job Type
Full time

Military service
Not Specified

Minimum Education Level
Bachelor/ License Degree

Responsibilities
1. Collect the needed information in order to analyze the market and participate in setting the roadmap.
2. Assist in the preparation of the yearly forecast of potential number of customers for each assigned voice product per month in coordination with concerned parties.
3. Prepare feasibility study for each new project related to voice products/offers before adding it to the yearly roadmap.
4. Come up with initial design for voice products and offers according to the approved roadmap.
5. Prepare Executive Summary including full description, financial projections and launching date for each new project related to voice marketing products/offers in coordination with concerned parties.
6. Prepare detailed description for each new voice product/offer (ad-hoc/planned in the roadmap).
7. Prepare SyTRA (Syrian Telecommunications Regulatory Authority) correspondences related to voice requests in coordination with concerned.
8. Prepare initial marketing plan for each approved voice marketing products /offers including communication Plan, marketing discourses and activation plan.
9. Prepare “marketing briefs” document including the advertisement campaign, launching date, suggested media plan, advertising messages and literature for each new project.
10. Follow up and ensure the readiness of the commercial launching with all concerned parties to be finalized on time.
11. Inform all concerned parties with the details of each new project related to voice products /offers (description, launching date ….) and conduct awareness if needed.
12. Develop competitive customer experiences through reviewing and improving all interactive channels.
13. Monitor the performance of assigned product/offer related to voice and ensure achieving the targets, suggest the necessary actions or enhancements when needed and prepare result report to management.
14. Monitor the competitor new products, tariffs, offers, and activities, study their impacts and come up with initial appropriate competitive solutions.
15. Suggest the needed surveys for voice products/offers and analyze results received from Research and Geo Marketing Unit to come up with the necessary actions.
16. Update tariff list of voice products and services on a quarterly basis and follow up its publishing on website, press, and distribution in POSs (if needed).
17. Handle and analyze the implementation of ongoing loyalty & retention marketing programs related to voice products /offers, and monitor the churn rate and work to minimize it as possible in cooperation with all concerned parties.
18. Communicate with MIS/Technical Departments to solve customers' complaints and inquiries received by Service Desk Support Section effectively and timely with providing complete and accurate feedback and proper solution.
19. Check Section & Individual objectives on regular basis and effectively participate in achieving them to ensure successful contribution to company's goals and corporate objectives.
20. Participate in conducting the OJT for new team members and promote a culture of knowledge transfer, cooperation and team work.


Qualifications
1. Education: Bachelor degree in Marketing / Business Administration is required.
2. Experience: 1-2 Years CS/Marketing Experience is required, preferably in Telecom.
3. Professional Certification: NA


Specific Vacancy Requirements
1. English Level:
1.1 Conversation: Fair
1.2 Writing: Good.
1.3 Comprehension: Good.
2. Microsoft Office:
2.1 Word: Good.
2.2 Excel: Good.


Salary and Benefits
.

About us
Syriatel has been leading the Syrian mobile telecommunication market since 2000. The company has successfully established its reputation by focusing on customer satisfaction and social responsibility.

Required employees number
3

Posted On
Oct 24, 2018

Expiry Date
Nov 23, 2018

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