Job ID
16970
Job Title
ICT Specialist
To work for
Syriatel Mobile Telecom S.A.
Country
Syria
City
Damascus
Field of Work
Customer services
Job Type
Full time
Military service
Not Specified
Minimum Education Level
Intermediate Institute
Responsibilities
1. Provide information on Syriatel offered services and receive customers inquires, and handle their complaints in coordination with promoters.
2. Participate in promoting the offered Syriatel services in ICT center.
3. Coordinate with concerned for collecting payments from customers.
4. Create an outstanding customer experience.
5. Coordinate with concerned parties to avoid any incident, shortage in materials or needed maintenance, and Report issues to the ICT HOS.
6. Report any system requirement and provide HOS with suggestions for enhancement.
7. Check Section & Individual objectives on regular basis and effectively participate in achieving them to ensure successful contribution to company's goals and corporate objectives.
8. Participate in conducting the OJT for new team members and promote a culture of knowledge transfer, cooperation and team work.
9. Contribute to the continuous improvement of Syriatel Quality Management System.
2. Participate in promoting the offered Syriatel services in ICT center.
3. Coordinate with concerned for collecting payments from customers.
4. Create an outstanding customer experience.
5. Coordinate with concerned parties to avoid any incident, shortage in materials or needed maintenance, and Report issues to the ICT HOS.
6. Report any system requirement and provide HOS with suggestions for enhancement.
7. Check Section & Individual objectives on regular basis and effectively participate in achieving them to ensure successful contribution to company's goals and corporate objectives.
8. Participate in conducting the OJT for new team members and promote a culture of knowledge transfer, cooperation and team work.
9. Contribute to the continuous improvement of Syriatel Quality Management System.
Qualifications
1. Education: Diploma
2. Experience: One year experience in customer service is required.
3. Professional Certification: N/A.
2. Experience: One year experience in customer service is required.
3. Professional Certification: N/A.
Specific Vacancy Requirements
.
Salary and Benefits
.
About us
Syriatel has been leading the Syrian mobile telecommunication market since 2000. The company has successfully established its reputation by focusing on customer satisfaction and social responsibility.
Required employees number
4
Posted On
Oct 17, 2018
Expiry Date
Nov 16, 2018
Photo
Required