Job ID
15539

Job Title
ERP Technical Support Representer

To work for
Boraq Group Teknolojı Medya Tıcaret lımıted şirketi

Country
Turkey

Field of Work
IT Software/IT Security

Job Type
Full time

Military service
Not Specified

Minimum Education Level
Baccalaureate

Responsibilities
* Develop and Maintain Expert knowledge of the ERP platform to support internal teams and clients in their day to day usage of the software
* Ensure that our platform delivers an excellent user experience from software usage to interactions with support.
* Working with Engineering and Customer Success to resolve bugs and communicate pertinent technical concerns to clients in a timely fashion
* Coordinate trafficking support for ERP with partners across advertising channels (display, rich media, video, native, social, etc.…)
* Confirm ERP functionality on Partner environment(s)
* Supporting Partners so that they can successfully navigate the end to end process of using our software
* Contribute to developing and maintaining relationship with key partners by ensuring a high level of excellence in Support
* Determine appropriate technical solutions and make relevant recommendations to clients.
* Monitor problem solving initiatives and resolve complex issues.
* Implement load testing standards to troubleshoot performance problems.
* Provide code-level guidance and guide development teams.
* Other duties as assigned


Qualifications
* 2-4 years experience in similar technical support/custom support roles
* Experience with Odoo is preferable
* BA/BS (technical field preferred, but not required)
* Experience in solution designing and implementation
* Experience in PHP, Odoo or Python development
* Experience with modern PHP frameworks, Odoo ERP and CRM and workflow management modules, Python Programming
* Sound knowledge of databases should be able to develop and structure databases.
* Strong organizational, verbal and analytic skills
* Extremely detail oriented, comfortable working independently, extremely well organized, have the technical aptitude to learn new technologies


Specific Vacancy Requirements
Work Place: Istanbul / Bagcilar

Salary and Benefits
To be Discussed in the interview

About us
Boraq Group :
Is a specialized business solution and media production provider, that brings full-scale technology expertise, development implementation capabilities to inspire, empower and drive our clients to focus on what they do best. we have top-of-the-line team who provide a perfect solution in term of IT and Media Production, to address all our clients needs, from a complete ERP system, web mobile applications and marketing strategies plans with related media production services to successful implementation projects life-cycles up to final solution delivery.

Required employees number
2

Posted On
Apr 24, 2018

Expiry Date
Jul 23, 2018

CV Language
English




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