Job ID
15173

Job Title
Business Process Automation Specialist

To work for
Syriatel Mobile Telecom S.A.

Country
Syria

City
Damascus

Job Type
Full time

Military service
Not Specified

Minimum Education Level
Bachelor/ License Degree

Responsibilities
1. Review and analyze business process models provided by Quality Management Systems Unit to be transformed into executable models.
2. Design, implement and customize business process flows, forms, packages and reports.
3. Implement integrations between business process solutions and software applications.
4. Analyze and implement approved business process digital transformation change requests.
5. Review, categorize, initially diagnose, resolve or reassign and follow up incidents reported by users and as per the service catalog of Business Process Automation Section.
6. Log business process problem resolution to the knowledge database.
7. Report unresolved incidents/service requests to concerned parties.
8. Participate in developing disaster recovery plans in coordination with Business Continuity and Risk Management Section to maintain service availability of implemented business processes.
9. Monitor running business processes logs and performance to maintain business availability.
1. Check Section & Individual objectives on regular basis and effectively participate in achieving them to ensure successful contribution to company's goals and corporate objectives.
2. Participate in conducting the OJT for new team members and promote a culture of knowledge transfer, cooperation and team work.
3. Contribute to the continuous improvement of Syriatel Quality Management System.


Qualifications
1. Education: Bachelor's Degree in Computer Engineering / IT Engineering (Software/ Information Systems) is required.
2. Experience: 1 Year of software information technology experience is a plus.
3. Professional Certification: ITIL Foundation/ BPM / eTOM are a plus.


Salary and Benefits
.

About us
Syriatel has been leading the Syrian mobile telecommunication market since 2000. The company has successfully established its reputation by focusing on customer satisfaction and social responsibility.

Required employees number
3

Posted On
Mar 18, 2018

Expiry Date
Apr 17, 2018

Photo
Required

CV Language
English




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