Job ID
14970
Job Title
IT Support and Database Assistant
To work for
UN-HABITAT
Country
Syria
City
Damascus
Field of Work
IT Software/IT Security - IT Hardware
Job Type
Full time
Military service
Finished or Exempted (For male)
Minimum Education Level
Intermediate Institute
Responsibilities
1. Ensures implementation of ICT strategies and introduction/implementation of new technologies focusing on achievement of the following results:
• Compliance with corporate information management and technology standards, guidelines and procedures for the Syria Programme technology environment.
• Provision of inputs to elaboration of internal policies and procedures on the use of ICT. Elaboration of the content of internal Standard Operating Procedures in ICT in consultation with office management and UN Habitat Regional and HQ units.
• Development and update of the ICT annual plan.
• Provision of support to the use of UMOJA (SAP) and UNITE (Office 365) functionality for improved business results and improved client services.
2. Ensures effective functioning of the hardware and software packages, focusing on the achievement of the following results:
• Performance of specific technical functions, including changing of hardware, electronic components (disks, memories, network wiring, power sources, etc.) and routine repairs.
• Assistance in the installation of commercial and in-house developed software and related upgrades.
• Assistance in upgrading patch and anti-virus programs on a timely basis.
• Monitoring of file server traffic, usage and performance on a frequent and regular basis.
• Support to users in backing up and restoring their files, as well as in virus detection, removal and prevention.
• Development of new software packages for high impact results (e.g. Office management system, electronic registry, etc.) as required.
3. Supports network administration, focusing on achievement of the following results:
• Operation of network utility procedures defining network users and security attributes establishing directories, menus and drive-mappings, configuring network printers and providing user access. Ensure that the UN Habitat desktop and network resources are protected from malicious virus attacks and deploy countermeasures in the event of the attacks
• Assistance in trouble-shooting and monitoring of network problems.
• Response to user needs and questions regarding network access.
• Map network drives and grant different access levels
• Assistance in backup and restoration procedures for local drives.
• Maintenance of backup logs.
• Assistance to organization of off-site storage of backups.
4. Provides administrative support, focusing on achievement of the following results:
• Maintenance of an up-to-date inventory of software and hardware.
• Maintenance of a library of IT related reference materials.
• Maintenance of the inventory and stock of supplies and spare parts in cooperation with the Procurement Unit.
• Maintenance of the filing system, ensuring the safekeeping of confidential materials.
• Extraction of data from various sources.
• Research and retrieval of l data from internal and external sources; preparation of statistical charts, tables and reports as required.
• Provision of IT support to key events.
5. Providing technical support to UN Habitat partner municipalities and government units who receive ICT equipment from UN Habitat:
• Designing and implementing of MIS-II (Municipal Information System) for MTOS project in municipalities using spatial database.
• Developing data entry interfaces, query, reports, and other required tools.
• Database models associated with the necessary explanatory schemes and documents (Arabic/English).
• Developing MIS-II user interface and user manual (Arabic/English).
• Developing Applications (Android/IOS) for thematic questionnaires (Data collection tools).
• Technical training materials (Arabic/English).
• Compliance with corporate information management and technology standards, guidelines and procedures for the Syria Programme technology environment.
• Provision of inputs to elaboration of internal policies and procedures on the use of ICT. Elaboration of the content of internal Standard Operating Procedures in ICT in consultation with office management and UN Habitat Regional and HQ units.
• Development and update of the ICT annual plan.
• Provision of support to the use of UMOJA (SAP) and UNITE (Office 365) functionality for improved business results and improved client services.
2. Ensures effective functioning of the hardware and software packages, focusing on the achievement of the following results:
• Performance of specific technical functions, including changing of hardware, electronic components (disks, memories, network wiring, power sources, etc.) and routine repairs.
• Assistance in the installation of commercial and in-house developed software and related upgrades.
• Assistance in upgrading patch and anti-virus programs on a timely basis.
• Monitoring of file server traffic, usage and performance on a frequent and regular basis.
• Support to users in backing up and restoring their files, as well as in virus detection, removal and prevention.
• Development of new software packages for high impact results (e.g. Office management system, electronic registry, etc.) as required.
3. Supports network administration, focusing on achievement of the following results:
• Operation of network utility procedures defining network users and security attributes establishing directories, menus and drive-mappings, configuring network printers and providing user access. Ensure that the UN Habitat desktop and network resources are protected from malicious virus attacks and deploy countermeasures in the event of the attacks
• Assistance in trouble-shooting and monitoring of network problems.
• Response to user needs and questions regarding network access.
• Map network drives and grant different access levels
• Assistance in backup and restoration procedures for local drives.
• Maintenance of backup logs.
• Assistance to organization of off-site storage of backups.
4. Provides administrative support, focusing on achievement of the following results:
• Maintenance of an up-to-date inventory of software and hardware.
• Maintenance of a library of IT related reference materials.
• Maintenance of the inventory and stock of supplies and spare parts in cooperation with the Procurement Unit.
• Maintenance of the filing system, ensuring the safekeeping of confidential materials.
• Extraction of data from various sources.
• Research and retrieval of l data from internal and external sources; preparation of statistical charts, tables and reports as required.
• Provision of IT support to key events.
5. Providing technical support to UN Habitat partner municipalities and government units who receive ICT equipment from UN Habitat:
• Designing and implementing of MIS-II (Municipal Information System) for MTOS project in municipalities using spatial database.
• Developing data entry interfaces, query, reports, and other required tools.
• Database models associated with the necessary explanatory schemes and documents (Arabic/English).
• Developing MIS-II user interface and user manual (Arabic/English).
• Developing Applications (Android/IOS) for thematic questionnaires (Data collection tools).
• Technical training materials (Arabic/English).
Qualifications
Competencies and Critical Success Factors:
Corporate Competencies:
• Respect for diversity;
• Professionalism;
• Integrity.
Functional Competencies:
PLANNING & ORGANIZING
• Develops clear goals that are consistent with agreed strategies;
• Allocates appropriate amount of time and resources for completing work;
• Foresees risks and allows for contingencies when planning;
• Uses time efficiently.
COMMITMENT TO CONTINUOUS LEARNING
• Keeps abreast of new developments in his/her own occupation and profession;
• Actively seeks to develop oneself professionally and personally;
• Contributes to the learning of colleagues and subordinates;
• Seeks feedback to learn and improve.
TEAMWORK
• Work collaboratively with colleagues to achieve organizational goals;
• Solicits input by genuinely valuing others’ ideas and expertise; is willing to learn from others;
• Supports and acts in accordance with final group decisions, even when such decisions may not entirely reflect own position.
Education:
• Secondary education with relevant certifications in hardware and software management and application. University Degree in Computer Science would be desirable, but it is not a requirement.
• Microsoft Certified Professional (MCP) would be desirable.
• Certification in Database design and administration is desirable.
Experience:
• 5 years of relevant working experience, including network administration, support to management of hardware and software platforms (Windows and Linux), telecommunications facilities, knowledge of Windows-based packages/applications.
• At least 2 years’ experience working on SAP or similar IT configurations.
• 2 years UN experience is preferable.
Language Requirements:
Fluency in the UN and national language of the duty station.
• Arabic (Fluent)
• English (Fluent)
Travel:
• The ability of frequent travelling to Homs, Aleppo, and other UN-Habitat project sites across Syria.
Corporate Competencies:
• Respect for diversity;
• Professionalism;
• Integrity.
Functional Competencies:
PLANNING & ORGANIZING
• Develops clear goals that are consistent with agreed strategies;
• Allocates appropriate amount of time and resources for completing work;
• Foresees risks and allows for contingencies when planning;
• Uses time efficiently.
COMMITMENT TO CONTINUOUS LEARNING
• Keeps abreast of new developments in his/her own occupation and profession;
• Actively seeks to develop oneself professionally and personally;
• Contributes to the learning of colleagues and subordinates;
• Seeks feedback to learn and improve.
TEAMWORK
• Work collaboratively with colleagues to achieve organizational goals;
• Solicits input by genuinely valuing others’ ideas and expertise; is willing to learn from others;
• Supports and acts in accordance with final group decisions, even when such decisions may not entirely reflect own position.
Education:
• Secondary education with relevant certifications in hardware and software management and application. University Degree in Computer Science would be desirable, but it is not a requirement.
• Microsoft Certified Professional (MCP) would be desirable.
• Certification in Database design and administration is desirable.
Experience:
• 5 years of relevant working experience, including network administration, support to management of hardware and software platforms (Windows and Linux), telecommunications facilities, knowledge of Windows-based packages/applications.
• At least 2 years’ experience working on SAP or similar IT configurations.
• 2 years UN experience is preferable.
Language Requirements:
Fluency in the UN and national language of the duty station.
• Arabic (Fluent)
• English (Fluent)
Travel:
• The ability of frequent travelling to Homs, Aleppo, and other UN-Habitat project sites across Syria.
Specific Vacancy Requirements
• Qualified candidates who are not selected may be rostered for similar future posts.
• Qualified female candidates are strongly encouraged to apply.
• UN-Habitat reserves the right to re-classify the post, based on operational requirements.
• Qualified female candidates are strongly encouraged to apply.
• UN-Habitat reserves the right to re-classify the post, based on operational requirements.
Salary and Benefits
As per Unops Salary Scale.
About us
The United Nations Human Settlements Programme, UN-HABITAT, is the United Nations agency for cities and human settlements. UN-Habitat’s humanitarian work is guided by its Strategic Policy on Human Settlements in Crisis and the agency is a member of the Inter-Agency Standing Committee (IASC).
UN-HABITAT’s Syria Programme focuses on the following areas: emergency shelter and housing, water, sanitation and hygiene (WASH), solid waste management, employment, and community infrastructure. UN-Habitat works closely with UN agencies, Governorates and local NGO partners to implement its programmes at national, Governorate and municipal levels.
UN-HABITAT’s Syria Programme focuses on the following areas: emergency shelter and housing, water, sanitation and hygiene (WASH), solid waste management, employment, and community infrastructure. UN-Habitat works closely with UN agencies, Governorates and local NGO partners to implement its programmes at national, Governorate and municipal levels.
Required employees number
1
Posted On
Feb 20, 2018
Expiry Date
Mar 08, 2018
Photo
Required
CV Language
English