Job ID

Job Title
IT Support Engineer

To work for



Field of Work
IT Software/IT Security

Job Type
Full time

Military service
Finished or Exempted (For male)

Minimum Education Level
Bachelor/ License Degree

• Take ownership of customer issues reported and see problems through to resolution
• Research, diagnose, troubleshoot and identify solutions to resolve customer issues
• Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams
• Provide prompt and accurate feedback to customers
• Undertake IT projects as instructed by the Manager
• Prepare high-level RFI/RFP for enterprise sized clients across the region
• Provide technical pre-sales support
• Deliver consistent product training, technology updates, release updates, and roadmap information
• Training partners and resellers on the proper positioning and technical side of products
• Initiate and manage numerous on site and remote proof of concept installations
• Execute responsibilities using all possible media and methods including conference calls, emails, web demonstrations, on site visits, public presentations, trade show attendance and more
• To provide staff with support and general maintenance
• Prepare accurate and timely reports
• Document knowledge in the form of knowledge base tech notes and articles

• BS degree in Information Technology, Computer Science or equivalent
• 0-3 Years of experience, preferably in the IT sector
• Technical sales skills
• Good network and protocol understanding
• Good experience with different security solutions like AV, Firewalls, IDS/IPS, DLP, and email security
• Excellent English language (speaking and writing)
• Excellent written and oral communications skills
• Ability to work under pressure
• Strong organizational and time management skills
• Enthusiasm to be continually learning
• Good knowledge of Microsoft Office & internet communication
• Problem solving skills

Salary and Benefits

About us
IT Security

Required employees number

Posted On
Feb 14, 2018

Expiry Date
Mar 16, 2018

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