Job ID
14460

Job Title
Contact Center Representative - night shift

To work for
MTN Syria

Country
Syria

City
Damascus

Field of Work
Customer services

Job Type
Night shift

Military service
Not Specified

Minimum Education Level
Intermediate Institute

Responsibilities
- Answer the caller and inquire about purpose of the call.
- Provide the caller with requested and necessary information / service according to company policies and procedures.
- Promote services and products of MTN to all callers.
- Execute caller s request according to company policies, procedures and processes.
- Receive, filter and transfer callers complaints to the concerned person(s)/ department.
- Educate subscribers and prospective clients about the products and services offered by MTN Syria.
- Reports to the Supervisor/Senior lead any alarming complaint.


Qualifications
Education:
- Intermediate Institute graduate, or third year and above student at the university.

Skills:
- Intermediate knowledge of English and MS Office tools.
- Good communication skills.
- Knowledge of GSM products and operations.


Specific Vacancy Requirements
Night shift


Salary and Benefits
Upon Job Offer

About us
MTN Syria is the leading provider of mobile services, offering cellular network access and business solutions.

In 2007, the new MTN brand was launched in Syria, and thus, introducing a new era of telecommunications in the country.

MTN Syria is part of MTN Group which has launched in 1994, MTN Group is a multinational telecommunications group, operating in 22 countries in Africa and the Middle East.
At the end of December 2014, MTN recorded more than 223.3 million subscribers across its operations.

Required employees number
10

Posted On
Jan 02, 2018

Expiry Date
Feb 01, 2018

Photo
Required

CV Language
English




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