Job ID

Job Title
Reservations Assistant Manager - Male

To work for
Four Seasons Hotel Damascus



Field of Work
Customer services - Tourism/Hotels/Reservations

Job Type
Full time

Military service
Finished or Exempted

Minimum Education Level
Bachelor/ License Degree

1.Interviews, trains and schedules the Communications staff. Supervises day-to-day performance of the operators.
Conducts performance reviews. Disciplines staff as needed.
2.Answers phone inquiries in an efficient and friendly manner, using guest names when possible and routing calls to proper extensions. Accepts and delivers wake-up calls, messages and facsimiles in a timely manner.
3.Handles all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible; resolves customer complaints; assists customers in all inquiries in connection with high-speed Internet service, telephone and facsimile services, hotel services, hours of operations, key hotel personnel, in-house events, directions, etc.
4.Utilizes and ensures proper working condition of the telephone switchboard, the hotel computer systems (e.g. property management, paging and radio systems), high-speed Internet system and facsimile machines.
5.Comply with Four Seasons’ Category One and Category Two Work Rules and Standards of Conduct as set forth in EmPact.
6.Work harmoniously and professionally with co-workers and supervisors.
7.Monitors and responds to hotel fire control panel and emergency and safety situations in an efficient and professional manner.
8.Performs installation and repairs of telephone, facsimile or high-speed Internet services in the guest room or public area meeting space.

- 2 years minimum experience in managerial level in related or similar work field.
- Fluent Spoken/Written English.

Salary and Benefits
TBD after the Interview.

About us
About Four Seasons Hotels and Resorts

Four Seasons is dedicated to perfecting the travel experience through continuous innovation and the highest standards of hospitality. From elegant surroundings of the finest quality, to caring, highly personalized 24-hour service, Four Seasons embodies a true home away from home for those who know and appreciate the best. The deeply instilled Four Seasons culture is personified in its employees people who share a single focus and are inspired to offer great service. Founded in 1960, Four Seasons has followed a targeted course of expansion, opening hotels in major city centers and desirable resort destinations around the world. Currently with 95 hotels in 41 countries, and more than 40 properties under development, Four Seasons will continue to lead the hospitality industry with innovative enhancements, making business travel easier and leisure travel more rewarding.
For more information on Four Seasons, visit

Required employees number

Posted On
Dec 26, 2017

Expiry Date
Jan 25, 2018


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