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Job ID
14370

Job Title
Administrator - Value Added Services Operations & Administration

To work for
MTN Syria

Country
Syria

City
Damascus

Field of Work
Telecommunications - IT Software/IT Security - Engineering

Job Type
Full time

Military service
Not Specified

Minimum Education Level
Bachelor/ License Degree

Responsibilities
Install, operate and maintain of Charging Service Deleviry (CSD)- Value Added Services (VAS) equipment and services. Operate and monitor the VAS services Key Performance Indicators (KPI).

Key Tasks:
- Maintain CSD - VAS s equipment performance and collect statistics from various aspects.
- Perform daily check and prepare activity reports to direct line of authority.
- Execute new test cases based on new features and releases.
- Perform problem solving of related products in timely manner.
- Install, commission and integrate of CSD - VAS equipment, related services and infrastructure.
- Perform VASs equipment and services acceptance tests.
- Execute work orders requests, maintain hardware / software and apply any new configurations/features.
- Solve customer complaints as a second line support.
- Escalate critical issues and contribute in solving it and guarantee progress investigation.
- Perform backup and restore procedures and execute preventive corrective actions.
- Apply the access security of CSD - VAS equipment and data.
- Perform Ad-hoc duties as assigned by immediate supervisor.


Qualifications
Education:
- Bachelor degree in Computer Sciences/Information Technology Engineering or equivalent. Specialization in Software Engineering.
- Relevant IT professional certifications.

Experience:
- Minimum 1 year experience in System operation or software applications and/or databases.

Knowledge:
- Software engineering lifecycle.
- Relevant knowledge of telecom and GSM.
- Databases and query languages.

Skills:
- Organized and good follow up skills.
- Ability to work under pressure.

Specific Vacancy Requirements
- Able to work in shifts to ensure that the CSD - VAS platforms are monitored during most of the busy hours of the day.
- Able to work in duty hours during weekends or holidays to ensure the proper delivery of the VAS systems and processes.
- Ready to work in server rooms for long periods.

Salary and Benefits
As per Company Salary Scale

About us
MTN Syria is the leading provider of mobile services, offering cellular network access and business solutions.

In 2007, the new MTN brand was launched in Syria, and thus, introducing a new era of telecommunications in the country.

MTN Syria is part of MTN Group which has launched in 1994, MTN Group is a multinational telecommunications group, operating in 22 countries in Africa and the Middle East.
At the end of December 2014, MTN recorded more than 223.3 million subscribers across its operations.

Required employees number
1

Posted On
Dec 26, 2017

Expiry Date
Jan 25, 2018

Photo
Required

CV Language
English




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