Job ID
12501

Job Title
Senior Manager: Infrastructure Services

To work for
MTN Syria

Country
Syria

City
Damascus

Job Type
Full time

Military service
Not Specified

Minimum Education Level
Bachelor/ License Degree

Responsibilities
Main Purpose of the job:
Supervise and monitor the Infrastructure department’s activities, processes and KPIS (LAN, WAN, ITSM, Datacenter…). Make sure they are aligned with MTN standards
Prepare the department’s budget.
Maintain the proper control of the department’s budget.
Set the department’s short and long term targets and development steps along with the CIO and put the roadmap for achieving them
Provide coaching and motivation of the department’s staff and make sure they are developed in the proper way and that this is well oriented towards the benefit of both the employees and the organization.
Tasks:
Prepare the department projects plan, and ensuring its implementation within the right time schedule according to the approved budget.
Indicate the steps needed to achieve these targets and implement them in coordination with the concerned teams.
Responsible for the strategic planning of network and systems expansion based on new technologies and business need.
Manage suppliers’ relationship.
Assess the impact and potential of new Infrastructure services and technologies.
Lead in deciding on Infrastructure services and technologies road map.
Coordinate with different Vendors for the IT network dimensioning, design, implementation, testing and Faults handling, as well as preparing the requirement specification for new locations/HW installation.
Participate in the commercial negotiations, and agreements along with CIO for Infrastructure related aspects. Develop and assure implementing department’s policies and procedures for the operational and development tasks that guarantee continuity of department’s functions including Unix and DBA function.
Put in place the necessary controls to ensure that all department’s related processes are 100% available.
Put in place the necessary controls to ensure that all department’s reports are 100% accurate.
Setup plans for department’s employees’ development as well as new recruitment.
Measure team’s performance and allocate scores for each employee and task.
Prepare monthly department’s KPI reports, projects progress and team development progress and communicate results to CIO. Escalate problems to the CIO and suggest solutions.
Maintain and secure LAN/WAN.
Define, track, and manage to Key Performance Indicators and Critical Success Factors for all ITSM processes to be managed.
Define, manage, lead, and continuously improve Incident management, Problem management, Reporting management and Asset management processes.
Introduce new projects and challenges to the team, and allocate these projects and participate in setting schedules and deadlines.
Perform changes or modifications in the LAN/WAN as reaction to new business needs.
Well design of the requirements specifications from the vendors taking into consideration possible technologies and schemes.
Prepare and conduct illustrative presentations of Infrastructure related products that leads to correct and focused results.
Design and provide scalable and parameterized solutions that foresee the future needs.

Qualifications
University Degree in Information Technology / Electrical Engineering / Computer Science / Telecomunications.
MBA or M.sc. is a Plus
Fluent in Arabic and English
Minimum 5 years or more as a Manager with at least 3 years in relevant industry.

Specific Vacancy Requirements
Knowledge:
Project Management Professional (PMP)
CCNA and CCNP Certificates
MCSE Certificate
LAN/WAN, Datacenters, ITSM and GSM
Datacenters standards

Salary and Benefits
Upon Job Offer

About us
MTN Syria is the leading provider of mobile services, offering cellular network access and business solutions.

In 2007, the new MTN brand was launched in Syria, and thus, introducing a new era of telecommunications in the country.

MTN Syria is part of MTN Group which has launched in 1994, MTN Group is a multinational telecommunications group, operating in 22 countries in Africa and the Middle East.
At the end of December 2014, MTN recorded more than 223.3 million subscribers across its operations.

Required employees number
1

Posted On
May 28, 2017

Expiry Date
Jun 27, 2017

Photo
Required

CV Language
English




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