Job ID
12180
Job Title
Reservations Agent
To work for
Four Seasons Hotel Damascus
Country
Syria
City
Damascus
Field of Work
Customer services - Tourism/Hotels/Reservations
Job Type
Full time
Military service
Finished or Exempted (For male)
Minimum Education Level
Intermediate Institute
Responsibilities
1.Capture sales from in-coming reservations calls and coordinate details of each reservation. Complete internal reservation forms
2.Run daily reports for department, operational departments, Sales & Marketing, General Manager, Department Head.
3.Answer General Reservations e-mail, retrieve and distribute mail and process brochure requests.
4.Handle guest complaints in accordance with Four Seasons policy.
5.Process WRO, Trust, Internal Reservations, and FIT reservations.6.Call to confirm and/or guarantee non-guaranteed reservations, clear waitlisted reservations.
7.Run appropriate reports checking for special requests and hard blocking any rooms that are not hard blocked for special requests, inform Manager of any Special Attention, VIP guests and assist CIS Leader in obtaining arrival times for VIPs or Special Attention guests.
8.Monitor Front Desk reservations made night prior, address any reoccurring issues.
9.Contact guests or travel planners to clarify any discrepancies in the preferences or requests before guests’ arrival.
10.Process Employee Comp requests, handle Friends & Family requests with guidance from Department Head or Assistant Manager
11.Comply with Four Seasons standards for sales and marketing, while working harmoniously and professionally with co-workers and planning committee.
12.Respond according to the crisis management plan to any resort emergency or safety situation.
13.Comply with Four Seasons Category One and Two Work Rules and Standards of Conduct as set forth in EmPact.
2.Run daily reports for department, operational departments, Sales & Marketing, General Manager, Department Head.
3.Answer General Reservations e-mail, retrieve and distribute mail and process brochure requests.
4.Handle guest complaints in accordance with Four Seasons policy.
5.Process WRO, Trust, Internal Reservations, and FIT reservations.6.Call to confirm and/or guarantee non-guaranteed reservations, clear waitlisted reservations.
7.Run appropriate reports checking for special requests and hard blocking any rooms that are not hard blocked for special requests, inform Manager of any Special Attention, VIP guests and assist CIS Leader in obtaining arrival times for VIPs or Special Attention guests.
8.Monitor Front Desk reservations made night prior, address any reoccurring issues.
9.Contact guests or travel planners to clarify any discrepancies in the preferences or requests before guests’ arrival.
10.Process Employee Comp requests, handle Friends & Family requests with guidance from Department Head or Assistant Manager
11.Comply with Four Seasons standards for sales and marketing, while working harmoniously and professionally with co-workers and planning committee.
12.Respond according to the crisis management plan to any resort emergency or safety situation.
13.Comply with Four Seasons Category One and Two Work Rules and Standards of Conduct as set forth in EmPact.
Qualifications
Previous Reservations and/or Front Office.
High Volume Call Center.
Computers and Windows .
High Volume Call Center.
Computers and Windows .
Specific Vacancy Requirements
1.Assist with all guest inquiries within the sales and marketing department, including assisting with high telephone volume and walk-in site inspections.
2.Assist with the development of all direct sales presentation material for both travel industry and group sales.
3.Assist Group Rooms Coordinator in processing rooming lists or introduction letters
2.Assist with the development of all direct sales presentation material for both travel industry and group sales.
3.Assist Group Rooms Coordinator in processing rooming lists or introduction letters
Salary and Benefits
TBD
About us
About Four Seasons Hotels and Resorts
Four Seasons is dedicated to perfecting the travel experience through continuous innovation and the highest standards of hospitality. From elegant surroundings of the finest quality, to caring, highly personalized 24-hour service, Four Seasons embodies a true home away from home for those who know and appreciate the best. The deeply instilled Four Seasons culture is personified in its employees & people who share a single focus and are inspired to offer great service. Founded in 1960, Four Seasons has followed a targeted course of expansion, opening hotels in major city centres and desirable resort destinations around the world. Currently with 95 hotels in 41 countries, and more than 40 properties under development, Four Seasons will continue to lead the hospitality industry with innovative enhancements, making business travel easier and leisure travel more rewarding.
Four Seasons is dedicated to perfecting the travel experience through continuous innovation and the highest standards of hospitality. From elegant surroundings of the finest quality, to caring, highly personalized 24-hour service, Four Seasons embodies a true home away from home for those who know and appreciate the best. The deeply instilled Four Seasons culture is personified in its employees & people who share a single focus and are inspired to offer great service. Founded in 1960, Four Seasons has followed a targeted course of expansion, opening hotels in major city centres and desirable resort destinations around the world. Currently with 95 hotels in 41 countries, and more than 40 properties under development, Four Seasons will continue to lead the hospitality industry with innovative enhancements, making business travel easier and leisure travel more rewarding.
Required employees number
1
Posted On
Apr 10, 2017
Expiry Date
May 10, 2017
Photo
Required
CV Language
English