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Job ID

Job Title
Manager:Retail Support

To work for
MTN Syria



Field of Work

Job Type
Full time

Military service
Not Specified

Minimum Education Level
Bachelor/ License Degree

Core purpose of the job:

Manages a team of Representatives and Supervisors in pre-assigned area, also organizes the work and set plans and strategies in order to reach specified sales targets.


-Ensure a standard quality of work/service.
-Dealing with highly confidential/sensitively data and issues.
-Deal with top-level employees/customers with very high expectations.
-Utilize latest industry and technology tools in emerging market.
-Increasingly competitive telecommunication industry.

Task complexity :

-Monitor the expenses in his/her department.
-Manage and monitor employees requests and attendance.
-Make sure that retail support supervisors and representatives are complying with company sales policies and approaches.
-Set plans and strategies to increase the sales in his/her area.
-Provide assistance and advice to the sales centers in the area.
-Ensure applying company policies related to his/her department.
-Ensure that regular reports related to the market in general and to the rivalry level in specific are sent in order to reach required goals.
-Interview new sales employees when needed.

Supervisory / Leadership / Managerial Complexity :
-Facilitate, Train, develop and provide orientation for new and current staff.
-Monitor employees regarding their compliance with the internal company policies.
-Control employees leaves, attendance
-Evaluate/ Monitor employees performance.
-Manage the conflicting requirements.

Role complexity:
-Plan and carry out sequential projects while considering contingencies and alternatives.

- Productive creativity: where ingenuity is displayed with materials, methods, and techniques / exploring different ways of using familiar tools and mediums.

Authorities :
-Deal with specified resources based on the work needs.


Bachelor (B.Sc.) Specialization : Marketing or Business Administration
MBA Specialization Marketing

5 - 10 Years' of related work experience

Knowledge :
-Data Analysis
-Products Knowledge relevant for the GSM industry and MTN products and services.

Specific Vacancy Requirements
Skills / Physical Competences :
-Languages : Fluent English and Arabic
-Spreadsheet (Microsoft Excel)
-Word Processing (Microsoft Word)
-Presentation (Microsoft PowerPoint, Macromedia Flash, Keynote,etc.)
-Other Microsoft Products (Project Management, SharePoint, Visio, Outlook, etc.)

Behavioral qualities:
-Achiever: consistently achieves results and meets goals and targets.
-Bright: is capable of dealing with complex intellectual and cognitive concepts.
-Communicates Well (Written): writes in an accurate and professional manner in multiple formats and with the appropriate amount of detail.
-Detail-Orientated: is well organized and methodical, pays attention to detail.
-Ethical: acts in line with the dominant values of the organization.
-Experimental: enjoys trying new things and is willing to experiment and take calculated risks.
-Market Aware: knows how business works and stays up to date on trends and changes in the marketplace.

Salary and Benefits
Upon Job offer

About us
MTN Syria is the leading provider of mobile services, offering cellular network access and business solutions.

In 2007, the new MTN brand was launched in Syria, and thus, introducing a new era of telecommunications in the country.

MTN Syria is part of MTN Group which has launched in 1994, MTN Group is a multinational telecommunications group, operating in 22 countries in Africa and the Middle East.
At the end of December 2014, MTN recorded more than 223.3 million subscribers across its operations.

Required employees number

Posted On
Dec 26, 2016

Expiry Date
Jan 25, 2017


CV Language

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