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Job ID
11504

Job Title
Customer Service Coordinator - Female

To work for
INOVA Technology L.L.C

Country
Syria

City
Damascus

Field of Work
Customer services

Job Type
Full time

Minimum Education Level
Intermediate Institute

Responsibilities
- Provides information about products and services, and makes recommendations based on customer requirements;
- Listens to customers questions and concerns, and provide answers or responses;
- Refers technical inquiries to appropriate technician, and follow up to ensure prompt response and resolving;
- Maintains records of customers requests on the ticketing system;
- Maintains records of customers and service status by updating information on database;
- Follow up renewal of customers subscription to company services;
- Build sustainable relationships of trust through open and interactive communication;
- Follow communication procedures, guidelines and policies;

Qualifications
- Intermediate Institute Diploma or higher;
- Two years of work experience in related field;
- Strong phone contact handling skills and active listening;
- Customer orientation and ability to adapt/respond to different types of characters;
- Excellent communication and presentation skills;
- Ability to multi-task, prioritize, and manage time effectively;
- Good computer skills including M.S. Excel and Outlook;

Salary and Benefits
1.Basic salary
2.Cost-of-Life Allowance

About us
We are a technology intensive corporation geared to deliver state-of-the-art solutions and services in areas of:
- Premises Security Systems
- IT Security Systems
- GPS Vehicle Tracking and Fleet Management

Required employees number
1

Posted On
Dec 26, 2016

Expiry Date
Jan 25, 2017

Photo
Required

CV Language
English




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