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Job ID

Job Title
Shelter Officer / Wash

To work for
NRC | Norwegian Refugee Council



Field of Work

Job Type
Full time

Military service
Not Specified

Minimum Education Level
Bachelor/ License Degree

Role and responsibilities
Generic responsibilities
1. Adherence to NRC principles, policies, guidance and procedures
2. Ensure that projects target beneficiaries most in need of protection, explore and asses new and better ways to assist
3. Promote the rights of beneficiaries in line with the advocacy strategy
4. Involve and inform communities and community leaders about the activities
5. Coordinate the construction activities under Shelter department according to strategy, proposals, budgets and plans
6. Ensure that procurement, development and distribution of materials and equipment are timely and according to procedures
7. Break down the annual operational plans into weekly, monthly and quarterly implementation plans
8. Prepare periodic progress reports and other documents as required
9. Investigate and facilitate introduction of new technology, methods and approaches in order to improve the quality of the activities
10. Conduct field visits in the different areas of NRC shelter programs
11. Conduct specific technical assessment in order to prepare BoQs
12. Ensure a constructive co-operation with NRC local partner in Syria
13. Ensure a constructive co-operation with NRC’s other programmes in Syria
14. Ensure a constructive co-operation with National and local authorities.
15. Ensure a constructive co-operation with other international and local NGOs as well as the UN family
16. Ensure that any NRC project intervention is in accordance with NRC standards and meets the specifications as agreed with the community.
17. Maintain direct communication with STL and with PDMS when is needed
18. Ensure and promote efficient and cost-effective use of NRC’s assets and resources in order to maximize funding to beneficiaries
19. To fulfil any other task the Shelter Team Leader or the Project Development Manager Shelter may ask for in relation to the program.

Specific responsibilities
1. Submit a “Weekly Plan and Achievements” to the STL
2. Produce weekly progress report on the construction activities
3. Represent NRC technical team and interact when meeting local authorities, local communities and other organisations in the field in coordination with STL and PDMS.
4. Assist in identifying and evaluating Hygiene risks, through regular field visits to various field areas to observe the wash facilities (in Households, collective centers, schools, communities)
5. Monitor water quality through appropriate water tests.
6. Work to ensure community participation
7. Promote safe WASH practices, including appropriate use and maintenance of WASH facilities and services
8. Assist in developing material on Health and Hygiene
9. Provide hygiene education, participating in sensitization campaigns
10. Organize Focus groups
11. Supervise the work of the contractor and support him with advice
12. Prepare field technical reports, BoQs and drawings of potential/selected WatSan projects
13. Maintain and update contract files on each WatSan project
14. Prepare the technical documents for the tender including technical drawings, specifications of works, bill of quantities and condition of contracts.
15. Provide technical inputs in the general supervision, progress of construction activities and control of quality of materials and workmanship.
16. Assume responsibility by checking and signing all BoQs
17. Review contact claims, analyse and recommend variation orders
18. Prepare documents for final handover and closure of projects
19. Prepare continuous cash and payment forecast for activities carried out by contractors
20. Ensure timely delivery of quality construction
21. Assess the completion of works, recommend for payments, and prepare progress and final payment certificates.

Competencies are important in order for the employee and the organization to deliver desired results. They are relevant for all staff and are divided into the following two categories:

Professional competencies
These are skills, knowledge and experience that are important for effective performance.

Generic professional competencies for this position:
1. Experience in community mobilization, sanitation and hygiene awareness
2. Excellent understanding of Educational & Health concepts
3. Experience in humanitarian contexts is an added advantage
4. Previous experience from working in complex and volatile contexts
5. Documented technical competences related to the position’s responsibilities
6. Documented results related to the position’s responsibilities
7. Fluency in English, both written and verbal
8. Strong working knowledge of MS Office package & AutoCAD
9. Practical experience with planning and execution of WatSan projects desirable
10. Experience of management of projects to deadlines
11. Experience in logistics/admin management
12. Experience of coordination and advocacy work

Context related skills, knowledge and experience:
1. Bachelor degree in Mechanical/Civil Engineering, health related disciplines, community water supply and sanitation, social science or other relevant discipline.
2. Demonstrated related training experience.
3. Minimum of 3 years of relevant experience supervising Water and Sanitation sites and community work in rural and urban areas
4. Knowledge of and experience in working with relevant line Ministries & local and international NGOs preferred

Specific Vacancy Requirements
Value driven competencies
Dedicated, Innovated, Inclusive, Accountable

Behavioral competencies
1. Ability to handle stress, insecure environments and physically challenging field conditions
2. Ability to work independently in a result oriented multi-tasking and multi-cultural environment
3. Coping with change
4. Good cultural awareness and sensitivity
5. Respectful and appropriate attitude towards beneficiaries
6. Planning and delivering results
7. Working with people
8. Communicating with impact and respect
9. Handling insecure environments
10. Accuracy and precision
11. High integrity and confidentiality
12. Ability to manage conflicting priorities
13. Excellent communication and negotiation skills

Context related skills, knowledge and experience:
1. Ready to travel on mission into different Governorates in Syria
2. Experience in working in Arabic language (written and verbal)
3. Experience in hard humanitarian context and difficult security environment
4. Strong organizational and team working skills
5. Highly approachable, trustworthy and confidential
6. Negotiation skills
7. Accuracy and precision
8. Attention to details
9. Holder of a valid national driver’s license

Critical interfaces
By interfaces, NRC means processes and projects that are interlinked with other departments/units or persons. Relevant interfaces for this position are:
1. Education and Livelihoods Departments
2. Finance and Logistics Departments

Salary and Benefits
In addition to the salary and allowances NRC will cover phone related costs. capacity building opportunities and the possibility to grow professionally within the organization

About us
NRC is a non-governmental, non-profit, humanitarian, independent organisation. It provides assistance to people affected by crises & i.e. refugees, internally displaced people, host communities etc. - to meet their immediate humanitarian needs, prevent further displacement and contribute to durable solutions.
NRC was established in 1946 under the name Aid to Europe, to assist refugees in Europe after World War II. After almost 70 years of interventions all over the world, today NRC is organised as an independent and private foundation that cooperates closely with the UN and other humanitarian organisations, around the world as well as in Norway. NRCs funding base is not only diverse but also flexible, counting a number of different donors including the Norwegian Ministry of Foreign Affairs and the United Nations. In 2014 NRC assisted more than four million displaced and conflict-affected people around the world, and raised more than USD 250 million for our humanitarian programming. Currently NRC operates in 25 countries worldwide with over 5,000 staff members, the majority of which are national employees. All NRC projects are supervised by the Head Office of the organization in Oslo while in the Middle East, NRC country offices report to a regional office based in Amman. All the programs are implemented in close coordination with governments and local authorities.
The type of activities implemented in each context varies from country to country depending on the needs on the ground and priorities laid out in strategic response plans of Governments and the UN. However NRC mainly specialises in five programme areas: Education, Shelter, WASH, Food Security as well as supporting displacement affected population to access further services. Moreover, extensive expertise has been gained by the organization over the years also on Collective Shelters Coordination and Management.
In addition, NRC provides expertise as a strategic partner to the UN as well as to national and international actors including governments and line ministries- through its stand-by rosters. Only in 2014 almost 600 humanitarian experts were deployed to 49 countries, making NRCs rosters the most used expert deployment capacity in the humanitarian world.
Finally, NRC promotes and sustains efforts at different levels to keep high the attention on the condition and situation of displaced and vulnerable people affected by ongoing crisis.

Required employees number

Posted On
Dec 14, 2016

Expiry Date
Jan 13, 2017


CV Language

Additional questions for applicants
Q1: If you are selected for this position, in how much time can you join NRC?
Q2: If you are selected for this position, would you be willing to travel outside Damascus?

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