40518

Hamah

Full time

- Conduct intake interviews with individuals identified by the team during outreach work or referred by other agencies, and open a case if vulnerability criteria are met.
- Carry out comprehensive assessments for each client after receiving their consent and consider emotional, behaviour and social factors that affect their psychosocial well-being as well as protection and risk factors.
- Conduct home visits to assess clients’ living conditions when necessary.
- Develop a tailored case plan with the client, based on needs identified during the assessment.
- Refer clients to appropriate services and when necessary accompany them to different service providers.
- Provide continuous basic emotional support and counselling through regular follow-up meetings, establishing a relationship built on trust respecting confidentiality protocols.
- Document cases on the internal case management platform/database and ensure that any progress on action plan and any significant change in client’s psychosocial well-being and overall situation is timely and duly recorded.
- Ensure proper and safe filing and archiving of case management files to maintain data confidentiality.
- Close cases when objectives in the case plan are met and no further needs are identified.
- Carry out all tasks respecting key protection principles, including but not limited to: do no harm, non-discrimination, confidentiality, accountability and need-to-know principles.
- Participate in internal case management meetings and bring to immediate attention any case of special/emergency needs to the Case Worker Team Leader/Case Management Officer.
- Ensure good relationships and coordination with the main service providers in the area of intervention to improve identification of persons with specific needs for prompt referral, follow up and information sharing.
- Identify and report gaps in the availability and quality of services provision for clients in the target areas.

- Good level in English.
- Essential computer literacy (word, excel and internet)
- Respect and non-discriminatory attitude, empathy
- Interpersonal and communication skills
- Reporting skills
- Capacity to work under pressure

A humanitarian organization that works all over the world bringing assistance to people in danger victims of natural disasters and armed conflicts.

With its own humanitarian operators, intervenes to effectively meet the needs of people in crisis, with a particular attention to the vulnerable groups, as women and children. It provides first aid, food, shelter, medical assistance and basic goods. It ensures that basic needs, as education, clean water and health, are met.

Aug 25, 2024

English